Cannot transfer mobile between Exetel customers

Mobile phone plans, SIM card activation and porting issue
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toast
Posts: 103
Joined: Tue Sep 26, 2006 1:52 pm

Cannot transfer mobile between Exetel customers

Post by toast » Mon Jul 25, 2011 5:54 pm

Hi,

I have a brother who has ADSL and mobile with Exetel. He's cancelling his ADSL by the end of this month. I asked Exetel support if it's possible to transfer his Mobile to another Exetel account, but the response was it's not possible.

What are the options here? Am I to put through a phone porting request from the new account, where the phone is the old account?

Thanks,
Clive

rukshani
Exetel Staff
Posts: 275
Joined: Tue Oct 19, 2010 4:54 pm

Re: Cannot transfer mobile between Exetel customers

Post by rukshani » Mon Jul 25, 2011 6:24 pm

Please send email to rukshanip@exetel.com.lk , with the number of the service that has be transferred over with the number of the service you want it merged with. I'll go through and let you know of the options.

Also, if your brother is the service owner, please ask him to send this email as we can only correspond with the service owner on any matter pertaining to a service.

toast
Posts: 103
Joined: Tue Sep 26, 2006 1:52 pm

Re: Cannot transfer mobile between Exetel customers

Post by toast » Tue Jul 26, 2011 12:09 am

Thanks Rukshani, much appreciated.

OverIT
Posts: 17
Joined: Fri Oct 29, 2010 2:27 am
Location: Over IT

Re: Cannot transfer mobile between Exetel customers

Post by OverIT » Sun Aug 21, 2011 12:32 am

And the answer to the question is?

Yes / No / Don't Know

Throws up hands in despair

rukshani
Exetel Staff
Posts: 275
Joined: Tue Oct 19, 2010 4:54 pm

Re: Cannot transfer mobile between Exetel customers

Post by rukshani » Mon Aug 22, 2011 3:38 pm

OverIT wrote:And the answer to the question is?

Yes / No / Don't Know

Throws up hands in despair
We could only merge services which belong to the same person. If otherwise, an ownership transfer will first have to be done to get all products under a single owner.

If you have a requirement over this, please email billing@exetel.com.au and they will further advise you and get it organized accordingly.

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