Do the Z Plans also come with the Optus 30 day guarantee?

Mobile phone plans, SIM card activation and porting issue
Post Reply
plekme
Posts: 19
Joined: Sun Jun 01, 2008 4:01 am
Location: Melbourne, Australia

Do the Z Plans also come with the Optus 30 day guarantee?

Post by plekme » Thu Aug 11, 2011 9:44 am

Hi

I have recently signed up with a Z15 mobile plan and I am getting terrible data connectivity at where I work. I have full reception but I cant load any web pages or anything. I have people around me on 3, vodafone and telstra and they can connect fine. I noticed on the Optus website that they have a 30 day guarantee

http://www.optus.com.au/aboutoptus/Abou ... +Guarantee

and I am wondering if these Z15 plans also come with that guarantee? I am coming up to my 30 days so if it is possible I would like to cancel it prior to that and just pay the 15 bucks for this month. Can you please confirm whether this is possible?

Thanks

jokiin
Volunteer Site Admin
Posts: 2970
Joined: Mon Feb 02, 2004 10:23 pm
Location: Sydney

Re: Do the Z Plans also come with the Optus 30 day guarantee

Post by jokiin » Thu Aug 11, 2011 9:59 am

perhaps best to contact billing and inquire, better to get an official response in writing

plekme
Posts: 19
Joined: Sun Jun 01, 2008 4:01 am
Location: Melbourne, Australia

Re: Do the Z Plans also come with the Optus 30 day guarantee

Post by plekme » Thu Aug 11, 2011 10:08 am

ok thanks just sent an email to billing as well.

Thushari
Exetel Staff
Posts: 85
Joined: Mon Mar 28, 2011 5:39 pm
Location: Sydney

Re: Do the Z Plans also come with the Optus 30 day guarantee

Post by Thushari » Thu Aug 11, 2011 4:42 pm

plekme wrote:ok thanks just sent an email to billing as well.
I have replied to your email. Please refer the same and reply if you have further queries.

OverIT
Posts: 17
Joined: Fri Oct 29, 2010 2:27 am
Location: Over IT

Re: Do the Z Plans also come with the Optus 30 day guarantee

Post by OverIT » Sun Aug 21, 2011 1:20 am

Any chance of posting the answer to the question?

Is the Optus 30 day coverage guarantee passed through to the Exetel (Optus) plans?

Yes / No / No idea

??

tabletennisman
Posts: 12
Joined: Tue Jul 07, 2009 8:11 am
Location: QLD

Re: Do the Z Plans also come with the Optus 30 day guarantee

Post by tabletennisman » Thu Aug 25, 2011 8:14 am

Also in the same predicament. Sending billing an email now.

Cheers,
Ron.

stevecJ
Forum Admin
Posts: 1041
Joined: Wed Jan 06, 2010 9:48 am

Re: Do the Z Plans also come with the Optus 30 day guarantee

Post by stevecJ » Thu Aug 25, 2011 2:25 pm

tabletennisman wrote:Also in the same predicament. Sending billing an email now.

Cheers,
Ron.
I have replied to the email (4358167) which was sent to the support department and it is being investigated.

We will send you an update as quickly as possible. :)
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

=================
Exetel Support Portal
=================

Post Reply