Value Added services and Service Access

Mobile phone plans, SIM card activation and porting issue
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brianh
Posts: 25
Joined: Fri Sep 09, 2011 9:11 pm
Location: SW Sydney

Value Added services and Service Access

Post by brianh » Fri Sep 16, 2011 11:44 am

Several questions....

1) I have a BB55 plan provisioned early this week but am unable to set up value added services (e.g. voice mail), there appears to be a modification request pending but it is taking a long time....
a) How long is this expected to take?
b) Where can I vew any fees/charges for the value added services for the BB55 plan?

2) I have ADSL, a Z15 and a BB55 service. Logging in via my ADSL service, I can only see the Z15 plan details. To see the BB55 plan details, I have to log in specifically to that service. Is there some reason I can't access all my services from my ADSL Memeber's Facility log in?

Regards,
Brian

rukshani
Exetel Staff
Posts: 275
Joined: Tue Oct 19, 2010 4:54 pm

Re: Value Added services and Service Access

Post by rukshani » Fri Sep 16, 2011 1:53 pm

brianh wrote:Several questions....

1) I have a BB55 plan provisioned early this week but am unable to set up value added services (e.g. voice mail), there appears to be a modification request pending but it is taking a long time....
a) How long is this expected to take?
b) Where can I vew any fees/charges for the value added services for the BB55 plan?

2) I have ADSL, a Z15 and a BB55 service. Logging in via my ADSL service, I can only see the Z15 plan details. To see the BB55 plan details, I have to log in specifically to that service. Is there some reason I can't access all my services from my ADSL Memeber's Facility log in?

Regards,
Brian
I have passed your query on to an Exetel sales representative who will shortly advise you on the above concerns.

brianh
Posts: 25
Joined: Fri Sep 09, 2011 9:11 pm
Location: SW Sydney

Re: Value Added services and Service Access

Post by brianh » Fri Sep 16, 2011 2:17 pm

Thanks,

I have managed to find 1) b).

I will wait to hear about the rest,

Regards,
Brian

remosha
Exetel Staff
Posts: 266
Joined: Tue Feb 08, 2011 8:32 am
Location: Sydney

Re: Value Added services and Service Access

Post by remosha » Fri Sep 16, 2011 3:19 pm

brianh wrote:Thanks,

I have managed to find 1) b).

I will wait to hear about the rest,

Regards,
Brian
Could you please PM your service number so that we can look into this.

ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: Value Added services and Service Access

Post by ShaminG » Fri Sep 16, 2011 3:25 pm

2) I have ADSL, a Z15 and a BB55 service. Logging in via my ADSL service, I can only see the Z15 plan details. To see the BB55 plan details, I have to log in specifically to that service. Is there some reason I can't access all my services from my ADSL Memeber's Facility log in?
This is due to BB55 setup on different customer ID. If required, we can merge all into one customer account.

ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: Value Added services and Service Access

Post by ShaminG » Fri Sep 16, 2011 4:31 pm

1) I have a BB55 plan provisioned early this week but am unable to set up value added services (e.g. voice mail), there appears to be a modification request pending but it is taking a long time....
a) How long is this expected to take?
Voice mail is now active for your service.

Diversion settings can be activated, changed or canceled via the menu of your mobile phone, or by following the steps below.

To activate from the handset, replace XX with a code from below.

Activation * * XX * 321 # SEND
Deactivation # # XX # SEND
To Check / Verify * # XX # SEND

Standard Commands
-----------------
Unconditional 21 Every call is diverted
Conditional 004 Calls diverted based on conditional criteria met, such as 'On Busy', 'No Reply', 'Not Reachable'

On Busy 67 Busy
No Reply 61 Phone 'rings out', not answered
Not Reachable 62 Out of Coverage area or switched off

Examples:
To deactivate all diverts enter: ##21#SEND
To activate all conditional diverts enter: **004*321#SEND

You could also refer the link below to get the complete guidelines.
http://exewiki.exetel.com.au/index.php? ... #Voicemail

brianh
Posts: 25
Joined: Fri Sep 09, 2011 9:11 pm
Location: SW Sydney

Re: Value Added services and Service Access

Post by brianh » Fri Sep 16, 2011 5:00 pm

Thanks,

This is now showing in the Member Facility. I will digest the Voicemail info before I attempt to venture there.

ShaminG wrote:This is due to BB55 setup on different customer ID. If required, we can merge all into one customer account.
If I merge into one account, do I lose the ability to log in to each service separately? - as each mobile is used by a different member of the house, it will be handy to have the ability for them to check just their own service without having to 'select from a list'....

ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: Value Added services and Service Access

Post by ShaminG » Fri Sep 16, 2011 5:05 pm

If I merge into one account, do I lose the ability to log in to each service separately? - as each mobile is used by a different member of the house, it will be handy to have the ability for them to check just their own service without having to 'select from a list'....
There will be a separate login for Mobile services, since they need to have the more specific interface to reflect different features.

brianh
Posts: 25
Joined: Fri Sep 09, 2011 9:11 pm
Location: SW Sydney

Re: Value Added services and Service Access

Post by brianh » Fri Sep 16, 2011 5:08 pm

Then YES, please combine into one customer account.

I have also set APN to BLACKBERRY.


If I add my set-up procedure in a separate post, could it be made a sticky, or added to the wiki??


As it is, it is likely to get buried & no-one will even know to look for it....

ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: Value Added services and Service Access

Post by ShaminG » Fri Sep 16, 2011 6:07 pm

Then YES, please combine into one customer account.
This will be followed up via Ticket ID: 4438007. You will be notified once the request has been completed.

brianh
Posts: 25
Joined: Fri Sep 09, 2011 9:11 pm
Location: SW Sydney

Re: Value Added services and Service Access

Post by brianh » Fri Sep 16, 2011 8:43 pm

ShaminG wrote:
Then YES, please combine into one customer account.
This will be followed up via Ticket ID: 4438007. You will be notified once the request has been completed.
Thank you, this is appreciated.


Looks as if the Set-up procedure has also been sorted, thanks for the assistance with that also.

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