No HSPA/GSM or SMS on mobile service

Mobile phone plans, SIM card activation and porting issue
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pittsy
Posts: 58
Joined: Tue Oct 03, 2006 2:09 pm

No HSPA/GSM or SMS on mobile service

Post by pittsy » Fri Nov 25, 2011 4:47 pm

Could someone from exetel PLEASE contact me with an update on fault ticket #4605500
Geoff
Cecil

stevecJ
Exetel Staff
Posts: 1060
Joined: Wed Jan 06, 2010 9:48 am

Re: No HSPA/GSM or SMS on mobile service

Post by stevecJ » Fri Nov 25, 2011 10:24 pm

pittsy wrote:Could someone from exetel PLEASE contact me with an update on fault ticket #4605500
Geoff
Hi,

I have already prompted the support engineer who handle this to respond to your email.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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Exetel Support Portal
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pittsy
Posts: 58
Joined: Tue Oct 03, 2006 2:09 pm

Re: No HSPA/GSM or SMS on mobile service

Post by pittsy » Mon Nov 28, 2011 12:54 pm

Could I have an Update please, 3+ days and counting!!!!
Cecil

NIrmitha
Exetel Staff
Posts: 197
Joined: Wed Jan 06, 2010 1:05 pm

Re: No HSPA/GSM or SMS on mobile service

Post by NIrmitha » Mon Nov 28, 2011 5:45 pm

Hi Geoff,

This issue has been fixed now :)

Could you please check and confirm the service.

We do apologies for the delay and inconvenience caused to you.

pittsy
Posts: 58
Joined: Tue Oct 03, 2006 2:09 pm

Re: No HSPA/GSM or SMS on mobile service

Post by pittsy » Mon Nov 28, 2011 8:38 pm

Yes, all working now, thank you.
Geoff
Cecil

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