Unbilled Charge

Mobile phone plans, SIM card activation and porting issue
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david256
Posts: 23
Joined: Fri Feb 16, 2007 2:30 am

Unbilled Charge

Post by david256 » Mon Dec 05, 2011 4:06 pm

Hi Exetel,

It looks like there is an error made with the following unbilled charge :

2011-12-02 04:02:44 0416****** 132610 Mobile Call 13/1300/1800 Call 01:10:00 $69.69

I did not make a 70 min call to the number 132610, Fedex who's business hours are between 8.00 am- 10 pm,
I also find it interesting the call is exactly 70 min.

Ticket : 4637185

Your help is appreciated

David Clem

rukshani
Exetel Staff
Posts: 275
Joined: Tue Oct 19, 2010 4:54 pm

Re: Unbilled Charge

Post by rukshani » Mon Dec 05, 2011 7:00 pm

david256 wrote:Hi Exetel,

It looks like there is an error made with the following unbilled charge :

2011-12-02 04:02:44 0416****** 132610 Mobile Call 13/1300/1800 Call 01:10:00 $69.69

I did not make a 70 min call to the number 132610, Fedex who's business hours are between 8.00 am- 10 pm,
I also find it interesting the call is exactly 70 min.

Ticket : 4637185

Your help is appreciated

David Clem

I have asked a billing representative to look in to this.

AzwanM
Exetel Staff
Posts: 23
Joined: Thu Jul 09, 2009 2:03 pm
Location: Sri Lanka

Re: Unbilled Charge

Post by AzwanM » Mon Dec 05, 2011 8:13 pm

rukshani wrote:
david256 wrote:Hi Exetel,

It looks like there is an error made with the following unbilled charge :

2011-12-02 04:02:44 0416****** 132610 Mobile Call 13/1300/1800 Call 01:10:00 $69.69

I did not make a 70 min call to the number 132610, Fedex who's business hours are between 8.00 am- 10 pm,
I also find it interesting the call is exactly 70 min.

Ticket : 4637185

Your help is appreciated

David Clem

I have asked a billing representative to look in to this.

I have sent a reply to ticket ID 4637185.

Please reply to that e-mail if you do have further inquiries.

david256
Posts: 23
Joined: Fri Feb 16, 2007 2:30 am

Re: Unbilled Charge

Post by david256 » Wed Dec 14, 2011 8:08 am

Hi

Can someone from Exetel resolve this issue or at the very least reply to my messages.

I did not make a 70 minute (exact) phone call to fedex australia at around 4.02 am.
My call log on my phone shows I made a 17 second phone call at 4.02 am.

Thank You

David

udara
Exetel Staff
Posts: 362
Joined: Thu Dec 17, 2009 11:06 am

Re: Unbilled Charge

Post by udara » Wed Dec 14, 2011 6:51 pm

david256 wrote:Hi

Can someone from Exetel resolve this issue or at the very least reply to my messages.

I did not make a 70 minute (exact) phone call to fedex australia at around 4.02 am.
My call log on my phone shows I made a 17 second phone call at 4.02 am.

Thank You

David

Hi David,

As stated in the last reply sent to ticket 4637185 , the case is still being investigated by our wholesale suppliers , we will get back to you as soon as we have an update from them :)
To Log a fault ticket, please click Here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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