Premium Service Barring

Mobile phone plans, SIM card activation and porting issue
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Paradoxmkd
Posts: 4
Joined: Fri Mar 23, 2012 7:37 pm
Location: Aus.

Premium Service Barring

Post by Paradoxmkd » Sun Mar 25, 2012 2:00 pm

I'm not exactly sure if this is the place to post the issue so sorry if I'm wrong.

I just recently learnt how to unblock premium service barring in the Exetel user facilities. However, the maximum limit that can be set is $10.00. The problem here is the subscription I want to sign up for cost $11.00. Is there anyway I can fix this and raise the limit well above the $10 cap?

ExetelVoice
Exetel Staff
Posts: 359
Joined: Tue Aug 03, 2004 5:43 pm

Re: Premium Service Barring

Post by ExetelVoice » Mon Mar 26, 2012 10:55 am

Unfortunately Exetel receive too many complaints on reverse billing premium text messages to allow a higher limit.

Paradoxmkd
Posts: 4
Joined: Fri Mar 23, 2012 7:37 pm
Location: Aus.

Re: Premium Service Barring

Post by Paradoxmkd » Wed Apr 18, 2012 10:58 pm

Despite getting my answer, I'd like to revive the topic again.

I tried unblocking it and setting the cap to $10, but all it says is the 2 requested dates (30th of March and today, the 18th of April). Does Exetel have to accept my request? If so... how long could it possibly take?

ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: Premium Service Barring

Post by ShaminG » Thu Apr 19, 2012 11:59 am

Despite getting my answer, I'd like to revive the topic again.

I tried unblocking it and setting the cap to $10, but all it says is the 2 requested dates (30th of March and today, the 18th of April). Does Exetel have to accept my request? If so... how long could it possibly take?
Could you please PM me the mobile number you trying to set this up.

Paradoxmkd
Posts: 4
Joined: Fri Mar 23, 2012 7:37 pm
Location: Aus.

Re: Premium Service Barring

Post by Paradoxmkd » Fri Apr 20, 2012 7:15 pm

I've sent it to you yesterday. Anything else I should do?

ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: Premium Service Barring

Post by ShaminG » Fri Apr 20, 2012 8:27 pm

I've sent it to you yesterday. Anything else I should do?
I have checked the back end setup and it should be all good :)

Have you test the service? Please let me know if you come up with any issues when using the premium services.

Paradoxmkd
Posts: 4
Joined: Fri Mar 23, 2012 7:37 pm
Location: Aus.

Re: Premium Service Barring

Post by Paradoxmkd » Sat Apr 21, 2012 1:23 am

I have just tested premium service through Boku Pay-by-Mobile. First through a $10 fee and then through a $5 just in case. None worked, it seems the service is still not working.

ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: Premium Service Barring

Post by ShaminG » Mon Apr 23, 2012 2:02 pm

I have just tested premium service through Boku Pay-by-Mobile. First through a $10 fee and then through a $5 just in case. None worked, it seems the service is still not working.
I'm currently working on your request. I should be able to get this done today it self.

Will provide you an update before the COB :)

ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: Premium Service Barring

Post by ShaminG » Mon Apr 23, 2012 3:53 pm

I'm currently working on your request. I should be able to get this done today it self.

Will provide you an update before the COB :)
Could you please re-check the PSMS service now. I got the confirmation for both spend and credit limit. Now it $ 10.00. :D

Your support ticket reference is 5106636.

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