Unable to SMS to New Zealand

Mobile phone plans, SIM card activation and porting issue
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davidh
Posts: 1
Joined: Mon Jun 01, 2009 9:08 pm
Location: Melbourne

Unable to SMS to New Zealand

Post by davidh » Wed May 16, 2012 7:30 pm

I have recently ported to Exetel, and since porting I have unable to send SMS's to New Zealand.
Out of 20 attempts, it has worked twice. I can send SMS's to NZ via the Web Page OK, but not
from my Samsung S2 handset.
I can send local SMS's with no problem.

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KavindaS
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Posts: 2214
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Unable to SMS to New Zealand

Post by KavindaS » Wed May 16, 2012 8:00 pm

davidh wrote:I have recently ported to Exetel, and since porting I have unable to send SMS's to New Zealand.
Out of 20 attempts, it has worked twice. I can send SMS's to NZ via the Web Page OK, but not
from my Samsung S2 handset.
I can send local SMS's with no problem.

Hi Davidh,

Welcome to Exetel Forum :). I will contact you to get some more information before check this with our wholesale supplier. However I have created a ticket for further investigation on this and the reference number is 5195216.

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KavindaS
Forum Admin
Posts: 2214
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Unable to SMS to New Zealand

Post by KavindaS » Wed May 16, 2012 9:28 pm

KavindaS wrote:
davidh wrote:I have recently ported to Exetel, and since porting I have unable to send SMS's to New Zealand.
Out of 20 attempts, it has worked twice. I can send SMS's to NZ via the Web Page OK, but not
from my Samsung S2 handset.
I can send local SMS's with no problem.

Hi Davidh,

Welcome to Exetel Forum :). I will contact you to get some more information before check this with our wholesale supplier. However I have created a ticket for further investigation on this and the reference number is 5195216.
Hi David,

As we discussed over the phone please do monitor the sms service and update us if the issue persist as it is resolved now.

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