Stolen phone and IMEI blocks

Mobile phone plans, SIM card activation and porting issue
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stix
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Stolen phone and IMEI blocks

Post by stix » Thu Jun 07, 2012 4:37 pm

From the old "Stolen phone" forum thread:
If you haven't written down your IMEI (it's your phones unique ID) ask Exetel if they can supply it to you, then request that a block be placed on your stolen/lost phone to prevent it from being used on ANY network in Australia. Even if they use another SIM card this phone will still not work. This blocking can take a few days to reach all other networks.
I had a mobile stolen 1 month ago - I got the SIM cancelled and a new SIM sent which was all fine, but when I enquired about getting an IMEI block placed on the phone, the Exetel staff member I was speaking to didn't seem to think that it was possible. Is this correct?

Thanks.

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kushanw
Exetel Staff
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Location: Australia

Re: Stolen phone and IMEI blocks

Post by kushanw » Thu Jun 07, 2012 4:53 pm

It is possible if you have the IMEI number. If you don't have it with you, I can check whether we have a record of it. Please PM me your Service Number (Mobile number) :)

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kushanw
Exetel Staff
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Re: Stolen phone and IMEI blocks

Post by kushanw » Thu Jun 07, 2012 6:14 pm

Can you PM me the make and the model of your lost phone and if possible the date you lost it.

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kushanw
Exetel Staff
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Re: Stolen phone and IMEI blocks

Post by kushanw » Thu Jun 07, 2012 10:29 pm

I have sent a request to the relevant supplier department to block the stolen phone via IMEI. :)

samarium
Posts: 376
Joined: Thu Feb 02, 2006 12:17 am

Re: Stolen phone and IMEI blocks

Post by samarium » Fri Jun 08, 2012 11:23 pm

Does this mean the IMEI is blocked on:

1. the network the phone was connected to?
2. all australian networks?
3. all world wide networks (pipe dream here i know, but it would be nice to make stealing phones unprofitable)?
4 something else, please specify?

Thanks.

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lasithah
Exetel Staff
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Joined: Mon Sep 05, 2011 5:42 pm
Location: Australia

Re: Stolen phone and IMEI blocks

Post by lasithah » Mon Jun 11, 2012 9:42 am

samarium wrote:Does this mean the IMEI is blocked on:

1. the network the phone was connected to?
2. all australian networks?
3. all world wide networks (pipe dream here i know, but it would be nice to make stealing phones unprofitable)?
4 something else, please specify?

Thanks.
Hi samarium,

The IMEI will be blocked on all Australian Networks but it won't be blocked internationally.

Chalin
Exetel Staff
Posts: 29
Joined: Mon Jul 11, 2011 8:50 am
Location: Colombo

Re: Stolen phone and IMEI blocks

Post by Chalin » Mon Jun 11, 2012 2:12 pm

Hey samarium,

Please note that the supplier confirms that the IMEI of the handset has been blocked now.

samarium
Posts: 376
Joined: Thu Feb 02, 2006 12:17 am

Re: Stolen phone and IMEI blocks

Post by samarium » Tue Jun 12, 2012 2:48 pm

Chalin wrote:Hey samarium,

Please note that the supplier confirms that the IMEI of the handset has been blocked now.
I'm not the OP, however I'm sure stix will be glad to hear this.

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