Wrong mobile plan ordered

Mobile phone plans, SIM card activation and porting issue
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IanS
Posts: 259
Joined: Fri Jun 25, 2004 11:32 pm
Location: Newcastle

Wrong mobile plan ordered

Post by IanS » Thu Jun 07, 2012 6:54 pm

I'm assisting a mate to setup a new mobile account with Exetel, we've got the SIM and just went to activate the service, and noticed he's selected the wrong plan. Is it possible to change plans from a M29 to a U39? We haven't yet activated the service.

IanS

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shoner
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Joined: Mon Apr 20, 2009 2:50 pm

Re: Wrong mobile plan ordered

Post by shoner » Thu Jun 07, 2012 7:30 pm

A sales consultant will reply to you shortly.
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EromalR
Exetel Staff
Posts: 138
Joined: Thu Jan 07, 2010 12:40 pm
Location: Sri Lanka

Re: Wrong mobile plan ordered

Post by EromalR » Thu Jun 07, 2012 7:44 pm

IanS wrote:I'm assisting a mate to setup a new mobile account with Exetel, we've got the SIM and just went to activate the service, and noticed he's selected the wrong plan. Is it possible to change plans from a M29 to a U39? We haven't yet activated the service.

IanS
Kindly send the SIM card back without activating. Then in the meantime, please lodge a fresh application for the U39 plan. You may write an email to billing@exetel.com.au to settle the activation fee of the M29 plan with the new U39 plan's invoice once you activate the service.

samarium
Posts: 376
Joined: Thu Feb 02, 2006 12:17 am

Re: Wrong mobile plan ordered

Post by samarium » Fri Jun 08, 2012 11:38 pm

That sounds like a generous offer from Exetel. Hope it works out for all.

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