Mobile reception

Mobile phone plans, SIM card activation and porting issue
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GaryG
Posts: 122
Joined: Sun Dec 11, 2005 10:41 pm
Location: Melbourne

Mobile reception

Post by GaryG » Sat Jun 16, 2012 2:29 pm

Trying to work out what is happening but for the last couple of days I have been losing my mobile phone connection to the network so no calls, etc.

I am in Northcote VIC.

I have removed a few recent Android apps in case that was a likely factor but still poor.

Working fine elsewhere.

Any ideas before I put in a ticket?

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KavindaS
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Posts: 2068
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Mobile reception

Post by KavindaS » Sat Jun 16, 2012 4:40 pm

GaryG wrote:Trying to work out what is happening but for the last couple of days I have been losing my mobile phone connection to the network so no calls, etc.

I am in Northcote VIC.

I have removed a few recent Android apps in case that was a likely factor but still poor.

Working fine elsewhere.

Any ideas before I put in a ticket?
Hi,

I refer to the location information you given and currently there are no known issues. Therefore please submit a ticket with all the information including the service number so we can check with the whole sale supplier if require.

GaryG
Posts: 122
Joined: Sun Dec 11, 2005 10:41 pm
Location: Melbourne

Re: Mobile reception

Post by GaryG » Sat Jun 16, 2012 5:03 pm

Thanks.

Will do.

Kaushalya
Exetel Staff
Posts: 264
Joined: Wed Jan 13, 2010 4:25 pm
Location: Australia

Re: Mobile reception

Post by Kaushalya » Sat Jun 16, 2012 5:57 pm

Hi Gary,

I have escalated this reception issue to our wholesale supplier. And also I have replied to your email with some troubleshooting steps that you can go through.
Your case reference number is 5287671. We will notify you as soon as we get an update from our supplier :)

Regards,
Kaushalya

GaryG
Posts: 122
Joined: Sun Dec 11, 2005 10:41 pm
Location: Melbourne

Re: Mobile reception

Post by GaryG » Sat Jun 16, 2012 6:01 pm

Thanks.

I have read and responded to your email as well.

Kaushalya
Exetel Staff
Posts: 264
Joined: Wed Jan 13, 2010 4:25 pm
Location: Australia

Re: Mobile reception

Post by Kaushalya » Sat Jun 16, 2012 6:08 pm

Thanks.

I have read and responded to your email as well.
Hi Gary,

Thank you for your information.
It is better if you can go through the troubleshooting while we are checking with our wholesale supplier and let us know the outcome :)

GaryG
Posts: 122
Joined: Sun Dec 11, 2005 10:41 pm
Location: Melbourne

Re: Mobile reception

Post by GaryG » Sat Jun 16, 2012 6:17 pm

Of course.

That is why I have told you of the steps I have already tried for troubleshooting and will now try the other parts.

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