Nano Sim

Mobile phone plans, SIM card activation and porting issue
ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: Nano Sim

Post by ShaminG » Tue Sep 18, 2012 5:16 pm

In my members area it has pending payment will exetel put it from nominated bank acount
Could you please PM me your mobile number so I could check on this.

bodogbodog
Posts: 279
Joined: Fri Nov 05, 2004 8:38 pm
Location: Sydney

Re: Nano Sim

Post by bodogbodog » Tue Sep 18, 2012 8:27 pm

crelova wrote:Can you please let us know when we are able to order the Nano sims and when the new plans will be available
It's available to order in the Members Facilities/Manage Services and go to SIM Swap and you will be able to order a new Nano SIM for that number for a $20 fee
Not sure what the delivery time frame will be

roby
Posts: 297
Joined: Sat Jun 30, 2007 7:18 am
Location: MELBOURNE

Re: Nano Sim

Post by roby » Wed Sep 19, 2012 6:20 am

James in an earlier post you commented that nano sims are in stock but others are saying not till next month can you confirm which is correct please

James
Exetel Staff
Posts: 1951
Joined: Mon May 09, 2005 10:27 pm

Re: Nano Sim

Post by James » Wed Sep 19, 2012 10:07 am

roby wrote:James in an earlier post you commented that nano sims are in stock but others are saying not till next month can you confirm which is correct please
I'm correct.

rigs
Posts: 22
Joined: Wed Sep 19, 2012 8:04 am
Location: Wollongong

Re: Nano Sim

Post by rigs » Wed Sep 19, 2012 11:48 am

James,

The current Mobile order sheet doesnt list the Nano sim as an option, are 'different' plans coming or can I order say a M15 plan for the iPhone5 .

Ive also pre-ordered my iPhone 5.

roby
Posts: 297
Joined: Sat Jun 30, 2007 7:18 am
Location: MELBOURNE

Re: Nano Sim

Post by roby » Wed Sep 19, 2012 12:20 pm

Im happy my nano sim now shows as shipped maybe by Friday here hopes.
All I will need then is the iphone 5.

thanks all at Exetel

James
Exetel Staff
Posts: 1951
Joined: Mon May 09, 2005 10:27 pm

Re: Nano Sim

Post by James » Wed Sep 19, 2012 12:34 pm

rigs wrote:James,

The current Mobile order sheet doesnt list the Nano sim as an option, are 'different' plans coming or can I order say a M15 plan for the iPhone5 .

Ive also pre-ordered my iPhone 5.
New 4G plans are coming shortly.

please send me the link which does not have the nano option.

rigs
Posts: 22
Joined: Wed Sep 19, 2012 8:04 am
Location: Wollongong

Re: Nano Sim

Post by rigs » Wed Sep 19, 2012 12:57 pm

https://www.exetel.com.au/members/mobile_plans.php

Selecting an M8 or M15 plan only gives the older SIMs as options.

mooshoepork
Posts: 6
Joined: Mon Mar 02, 2009 8:36 pm
Location: Melbourne

Re: Nano Sim

Post by mooshoepork » Wed Sep 19, 2012 1:58 pm

I can confirm I'm having the same issue! Trying to sign up but no option for a nano sim.

It's getting pretty close to Friday...

mooshoepork
Posts: 6
Joined: Mon Mar 02, 2009 8:36 pm
Location: Melbourne

Re: Nano Sim

Post by mooshoepork » Thu Sep 20, 2012 10:04 am

Okay, another day goes by, still nothing.

I've called the sales line. They assure me they have no nano sims, yet my friend (whom already has an account with Exetel and is simply upgrading his sim), has had his already shipped.

Here's proof of this: http://i.imgur.com/FDDjQ.jpg


This is a pretty weak effort. Haven't even joined up and am already having support issues. Hardly promising.


If Exetel doesn't want to wear the cost of giving these to new users (with the no activation fee discount), can't you just tell us? I'd much rather just pay the $20 if it meant I'd have a sim in time.

James
Exetel Staff
Posts: 1951
Joined: Mon May 09, 2005 10:27 pm

Re: Nano Sim

Post by James » Thu Sep 20, 2012 12:34 pm

mooshoepork wrote:Okay, another day goes by, still nothing.

I've called the sales line. They assure me they have no nano sims, yet my friend (whom already has an account with Exetel and is simply upgrading his sim), has had his already shipped.

Here's proof of this: http://i.imgur.com/FDDjQ.jpg


This is a pretty weak effort. Haven't even joined up and am already having support issues. Hardly promising.


If Exetel doesn't want to wear the cost of giving these to new users (with the no activation fee discount), can't you just tell us? I'd much rather just pay the $20 if it meant I'd have a sim in time.
No Nano sims have been shipped yet, they are in stock, and the new order forms will be amended to include a Nano option.

Please note that the 4G plans will be released next week.

mooshoepork
Posts: 6
Joined: Mon Mar 02, 2009 8:36 pm
Location: Melbourne

Re: Nano Sim

Post by mooshoepork » Thu Sep 20, 2012 1:31 pm

James wrote:
mooshoepork wrote:Okay, another day goes by, still nothing.

I've called the sales line. They assure me they have no nano sims, yet my friend (whom already has an account with Exetel and is simply upgrading his sim), has had his already shipped.

Here's proof of this: http://i.imgur.com/FDDjQ.jpg


This is a pretty weak effort. Haven't even joined up and am already having support issues. Hardly promising.


If Exetel doesn't want to wear the cost of giving these to new users (with the no activation fee discount), can't you just tell us? I'd much rather just pay the $20 if it meant I'd have a sim in time.
No Nano sims have been shipped yet, they are in stock, and the new order forms will be amended to include a Nano option.

Please note that the 4G plans will be released next week.

I guess I can't read then. Looks like it says shipped to me.

When will order forms be amended?

James
Exetel Staff
Posts: 1951
Joined: Mon May 09, 2005 10:27 pm

Re: Nano Sim

Post by James » Thu Sep 20, 2012 2:44 pm

mooshoepork wrote:
James wrote:
mooshoepork wrote:Okay, another day goes by, still nothing.

I've called the sales line. They assure me they have no nano sims, yet my friend (whom already has an account with Exetel and is simply upgrading his sim), has had his already shipped.

Here's proof of this: http://i.imgur.com/FDDjQ.jpg


This is a pretty weak effort. Haven't even joined up and am already having support issues. Hardly promising.


If Exetel doesn't want to wear the cost of giving these to new users (with the no activation fee discount), can't you just tell us? I'd much rather just pay the $20 if it meant I'd have a sim in time.
No Nano sims have been shipped yet, they are in stock, and the new order forms will be amended to include a Nano option.

Please note that the 4G plans will be released next week.

I guess I can't read then. Looks like it says shipped to me.

When will order forms be amended?
Dear Sir,

You can read, but they have not physically been shipped.

The order form should be amended today.

James

roby
Posts: 297
Joined: Sat Jun 30, 2007 7:18 am
Location: MELBOURNE

Re: Nano Sim

Post by roby » Fri Sep 21, 2012 7:44 am

some people just can't stop complaining.
Exetel you do a great job
Thank-you for everything

mooshoepork
Posts: 6
Joined: Mon Mar 02, 2009 8:36 pm
Location: Melbourne

Re: Nano Sim

Post by mooshoepork » Fri Sep 21, 2012 9:36 am

roby wrote:some people just can't stop complaining.
Exetel you do a great job
Thank-you for everything

Seriously?

No one on support knows what the hell is going on, everyone says something different. It DOES say shipped, but apparently that means "it hasn't been physically shipped"

That's all fine, but at least be up front about what the hell is happening.

Totally a great job though, you're right. :roll:

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