Slow activation

Mobile phone plans, SIM card activation and porting issue
Saliya Pinto
Exetel Staff
Posts: 121
Joined: Sat Apr 28, 2012 5:08 pm
Location: Australia

Re: Slow activation

Post by Saliya Pinto » Sat Dec 01, 2012 1:06 am

gtp wrote:I activated a optus prepaid to exetel service at 7.30pm on the 28/11. Today the at 3.00pm 30/11 I received a text from exetel saying that I had not activated the service.
When I go to the account it states activation pending.

Hi gtp,


We have informed our provisioning team (ref: 5923182), they will look into this.

gtp
Posts: 4
Joined: Fri Nov 30, 2012 10:29 pm
Location: East Maitland

Re: Slow activation

Post by gtp » Tue Dec 04, 2012 10:36 am

The service still isn`t activated. I bought this for my father birthday which is today.
It would be good if he could use it

stevecJ
Forum Admin
Posts: 1041
Joined: Wed Jan 06, 2010 9:48 am

Re: Slow activation

Post by stevecJ » Tue Dec 04, 2012 11:08 am

gtp wrote:The service still isn`t activated. I bought this for my father birthday which is today.
It would be good if he could use it
Hi,

I have checked this with our provisioning team and you will receive an email with the update soon.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

=================
Exetel Support Portal
=================

gtp
Posts: 4
Joined: Fri Nov 30, 2012 10:29 pm
Location: East Maitland

Re: Slow activation

Post by gtp » Tue Dec 04, 2012 1:02 pm

Thanks Steve
Geoff

stevecJ
Forum Admin
Posts: 1041
Joined: Wed Jan 06, 2010 9:48 am

Re: Slow activation

Post by stevecJ » Tue Dec 04, 2012 1:18 pm

gtp wrote:Thanks Steve
Geoff
No Worries :)

I saw the reply as well and I'll prompt the provisioning team to look in to this ASAP.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

=================
Exetel Support Portal
=================

gtp
Posts: 4
Joined: Fri Nov 30, 2012 10:29 pm
Location: East Maitland

Re: Slow activation

Post by gtp » Tue Dec 04, 2012 4:05 pm

My fault :oops: wrong dob
Thanks again
Geoff

stevecJ
Forum Admin
Posts: 1041
Joined: Wed Jan 06, 2010 9:48 am

Re: Slow activation

Post by stevecJ » Tue Dec 04, 2012 4:18 pm

gtp wrote:My fault :oops: wrong dob
Thanks again
Geoff
Yes and the Mobile should be active by now :)
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

=================
Exetel Support Portal
=================

Post Reply