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Porting issue

Posted: Thu Oct 18, 2012 9:29 pm
by eborovac
Hi,

I'm trying to port mobile phone number from Telstra to Exetel WBP plan.
Activation was initiated on Oct 11 and I still can't receive and make phone calls.
Provisioning team are telling me that it's not possible to make or receive voice calls with WBP plan.

I have another mobile phone that was recently ported from Vodafone to WBP and it can certainly make and receive voice calls.

Can someone explain what is going on?

Thanks.

Re: Porting issue

Posted: Thu Oct 18, 2012 11:47 pm
by udara
eborovac wrote:Hi,

I'm trying to port mobile phone number from Telstra to Exetel WBP plan.
Activation was initiated on Oct 11 and I still can't receive and make phone calls.
Provisioning team are telling me that it's not possible to make or receive voice calls with WBP plan.

I have another mobile phone that was recently ported from Vodafone to WBP and it can certainly make and receive voice calls.

Can someone explain what is going on?

Thanks.
Can you please PM me your service numbers so that i can have a look at what the issue is :)

Re: Porting issue

Posted: Fri Oct 19, 2012 1:32 pm
by eborovac
Hi udara,

I've PM'd service number this morning.
Thanks for looking into this.