Mobile Usage Not Resetting Nov 1

Mobile phone plans, SIM card activation and porting issue
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Catnip
Posts: 8
Joined: Fri Mar 30, 2012 4:36 pm
Location: Sydney

Mobile Usage Not Resetting Nov 1

Post by Catnip » Sat Nov 03, 2012 7:58 am

Hi there,
Just noticed my 3 mobiles have not reset after October, still accumulating usage into November.
Is there a problem with the reset?
Kind regards

Saliya Pinto
Exetel Staff
Posts: 121
Joined: Sat Apr 28, 2012 5:08 pm
Location: Australia

Re: Mobile Usage Not Resetting Nov 1

Post by Saliya Pinto » Sat Nov 03, 2012 8:42 am

HI Catnip,

I have checked your mobile services and all seems to be starting off from 1st of Nov. Where have you checked that?

You can login to your members facility and check the mobile meter of each service just to be sure.

https://www.exetel.com.au/hspa/home.php

Catnip
Posts: 8
Joined: Fri Mar 30, 2012 4:36 pm
Location: Sydney

Re: Mobile Usage Not Resetting Nov 1

Post by Catnip » Sat Nov 03, 2012 4:01 pm

Catnip wrote:Hi there,
Just noticed my 3 mobiles have not reset after October, still accumulating usage into November.
Is there a problem with the reset?
Kind regards
I am looking at the first page after I log in to members facilities under "Mobile Meters" (view) which is still
showing an accumulation of October into November.

lasithah
Exetel Staff
Posts: 235
Joined: Mon Sep 05, 2011 5:42 pm
Location: Australia

Re: Mobile Usage Not Resetting Nov 1

Post by lasithah » Sat Nov 03, 2012 9:17 pm

Hi Catnip,

There could be a delay in updating usage meters till we get the usage records completed for the month from the supplier. If you are still experiencing the issue please drop an email to our helpdesk and we can get it fixed by our Administrators

Cheers :)

roby
Posts: 297
Joined: Sat Jun 30, 2007 7:18 am
Location: MELBOURNE

Re: Mobile Usage Not Resetting Nov 1

Post by roby » Sun Nov 04, 2012 6:02 am

same thing has happened to me . This is the second month in a row it has happened.

udara
Exetel Staff
Posts: 362
Joined: Thu Dec 17, 2009 11:06 am

Re: Mobile Usage Not Resetting Nov 1

Post by udara » Mon Nov 05, 2012 6:22 pm

roby wrote:same thing has happened to me . This is the second month in a row it has happened.
Our Development team is looking into this issue and it should be corrected soon
To Log a fault ticket, please click Here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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