Helpdesk ticket for mobile phone problem

Mobile phone plans, SIM card activation and porting issue
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robleyd
Posts: 11
Joined: Wed Aug 15, 2012 10:42 pm
Location: Murbko, SA

Helpdesk ticket for mobile phone problem

Post by robleyd » Thu Nov 29, 2012 6:23 pm

There seems to be no option to submit a helpdesk ticket for mobile phone service problems.

Are the only options the 1300 number or email?

stevecJ
Forum Admin
Posts: 1041
Joined: Wed Jan 06, 2010 9:48 am

Re: Helpdesk ticket for mobile phone problem

Post by stevecJ » Thu Nov 29, 2012 7:03 pm

robleyd wrote:There seems to be no option to submit a helpdesk ticket for mobile phone service problems.

Are the only options the 1300 number or email?
Hi,

This has been already forwarded to our admins and we'll update you with the progress.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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Exetel Support Portal
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robleyd
Posts: 11
Joined: Wed Aug 15, 2012 10:42 pm
Location: Murbko, SA

Re: Helpdesk ticket for mobile phone problem

Post by robleyd » Thu Nov 29, 2012 7:29 pm

Thank you!

stevecJ
Forum Admin
Posts: 1041
Joined: Wed Jan 06, 2010 9:48 am

Re: Helpdesk ticket for mobile phone problem

Post by stevecJ » Wed Dec 12, 2012 4:35 pm

Hi,

Option to open a helpdesk ticket for mobile issue is now available.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

=================
Exetel Support Portal
=================

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