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Account Hack?

Posted: Wed Dec 05, 2012 10:39 am
by Brooksy
G'day,

I review all our usage (3 phones) each month and found on my account usage there were 3 international SMS's 1 on 08/11 and 2 on 21/11

2012-11-08 10:48:56 0408XXX690 011447537410230 SMS International SMS 00:00:01 $0.40
2012-11-21 21:20:53 0408XXX690 011447537410223 SMS International SMS 00:00:01 $0.40
2012-11-21 21:20:57 0408XXX690 011447537410223 SMS International SMS 00:00:01 $0.40

There is no reference or listing of these numbers on my phone. I keep all messages and logs until the end of each month for verification.

These messages appear to have been sent during the time I was having problems with the activation of the new nano sim, and it is interesting that this has happened during this time. If these messages were sent as some sort of test on my account by the suppliers, why was I not notified?

I'm not worried about the cost as we don't come close to our allocation (generally < 25% of allocation is used). It is simply a case of these SMS's were NOT sent by me. I have no record of the messages being sent nor do I recognize the numbers.

Has my account been hacked?

Re: Account Hack?

Posted: Wed Dec 05, 2012 12:30 pm
by stevecJ
Brooksy wrote:G'day,

I review all our usage (3 phones) each month and found on my account usage there were 3 international SMS's 1 on 08/11 and 2 on 21/11

2012-11-08 10:48:56 0408XXX690 011447537410230 SMS International SMS 00:00:01 $0.40
2012-11-21 21:20:53 0408XXX690 011447537410223 SMS International SMS 00:00:01 $0.40
2012-11-21 21:20:57 0408XXX690 011447537410223 SMS International SMS 00:00:01 $0.40

There is no reference or listing of these numbers on my phone. I keep all messages and logs until the end of each month for verification.

These messages appear to have been sent during the time I was having problems with the activation of the new nano sim, and it is interesting that this has happened during this time. If these messages were sent as some sort of test on my account by the suppliers, why was I not notified?

I'm not worried about the cost as we don't come close to our allocation (generally < 25% of allocation is used). It is simply a case of these SMS's were NOT sent by me. I have no record of the messages being sent nor do I recognize the numbers.

Has my account been hacked?
Hi,

I will check on this and get back to you soon.

Re: Account Hack?

Posted: Sat Dec 08, 2012 1:52 pm
by Brooksy
Hmmmmm.......

No answer was the reply......

Now to gauge this against 2 other enquiries sent via email day. Let's see which one(s) is(are) answered first....

3 reasonable requests.....

1. Re account hacking
2. Broadband plan changes......
and
3. Mobile plan changes....

The timer is running, place your bets.

Re: Account Hack?

Posted: Sat Dec 08, 2012 8:40 pm
by EroshanJ
Brooksy wrote:Hmmmmm.......

No answer was the reply......

Now to gauge this against 2 other enquiries sent via email day. Let's see which one(s) is(are) answered first....

3 reasonable requests.....

1. Re account hacking
2. Broadband plan changes......
and
3. Mobile plan changes....

The timer is running, place your bets.
Your inquiry is currently under investigation in our billing team. They will respond to your inquiry accordingly.

Your ticket ID: 5938025.

Re: Account Hack?

Posted: Fri Dec 14, 2012 5:07 am
by roby
this has also happened to me when I got the new iphone 5 I think it has something to to with registering the new phone with apple

Re: Account Hack?

Posted: Fri Dec 14, 2012 8:41 am
by Brooksy
roby wrote:this has also happened to me when I got the new iphone 5 I think it has something to to with registering the new phone with apple
From support: "......... are SMS's sent from your device(Iphone presumably) to UK, when you register to applications such as FaceTime and/or iMessage or when you Re-register FaceTime and/or iMessage (by turning it off and on in settings), it also may occur when you update your IOS FaceTime and/or iMessage gets re-registered."