New handset settings broke data?

Mobile phone plans, SIM card activation and porting issue
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Paulap70
Posts: 3
Joined: Thu Jul 26, 2012 4:27 pm
Location: Austrlia

New handset settings broke data?

Post by Paulap70 » Fri Dec 14, 2012 10:21 pm

I received a bunch of new handset settings today after receiving an SMS that they were being sent. After I installed them I can no longer access data services on my mobile, a galaxy ace (ie I can't access the web via a web browser or check my email accounts etc). It was working fine up until then.

jokiin
Volunteer Site Admin
Posts: 2970
Joined: Mon Feb 02, 2004 10:23 pm
Location: Sydney

Re: New handset settings broke data?

Post by jokiin » Fri Dec 14, 2012 11:10 pm

Paulap70 wrote:I received a bunch of new handset settings today after receiving an SMS that they were being sent. After I installed them I can no longer access data services on my mobile, a galaxy ace (ie I can't access the web via a web browser or check my email accounts etc). It was working fine up until then.
you should be able to manually set your APN as you wish

kushanw
Exetel Staff
Posts: 171
Joined: Sun Jun 03, 2012 5:18 pm
Location: Australia

Re: New handset settings broke data?

Post by kushanw » Sat Dec 15, 2012 2:32 am

Hi Paulap70,

Please send us an email to residentialsupport@exetel.com.au with your mobile number. We will send you the correct APN settings.

Paulap70
Posts: 3
Joined: Thu Jul 26, 2012 4:27 pm
Location: Austrlia

Re: New handset settings broke data?

Post by Paulap70 » Sat Dec 15, 2012 9:04 am

I tried switching to a different APN with no success.
Ive sent an email.
I don't understand why I got these and an SMS notifying me that my voicemail PIN had been changed out of the blue when I did not request this to be done??

NIrmitha
Exetel Staff
Posts: 197
Joined: Wed Jan 06, 2010 1:05 pm

Re: New handset settings broke data?

Post by NIrmitha » Mon Dec 17, 2012 9:37 am

Hi Paulap70,

We have already responded to your ticket on 16th Dec.

Please reply to the ticket if you have any issues :)

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