New handset settings broke data?

Mobile phone plans, SIM card activation and porting issue
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Paulap70
Posts: 3
Joined: Thu Jul 26, 2012 4:27 pm
Location: Austrlia

New handset settings broke data?

Post by Paulap70 » Fri Dec 14, 2012 10:21 pm

I received a bunch of new handset settings today after receiving an SMS that they were being sent. After I installed them I can no longer access data services on my mobile, a galaxy ace (ie I can't access the web via a web browser or check my email accounts etc). It was working fine up until then.

jokiin
Volunteer Site Admin
Posts: 2970
Joined: Mon Feb 02, 2004 10:23 pm
Location: Sydney

Re: New handset settings broke data?

Post by jokiin » Fri Dec 14, 2012 11:10 pm

Paulap70 wrote:I received a bunch of new handset settings today after receiving an SMS that they were being sent. After I installed them I can no longer access data services on my mobile, a galaxy ace (ie I can't access the web via a web browser or check my email accounts etc). It was working fine up until then.
you should be able to manually set your APN as you wish

kushanw

Re: New handset settings broke data?

Post by kushanw » Sat Dec 15, 2012 2:32 am

Hi Paulap70,

Please send us an email to residentialsupport@exetel.com.au with your mobile number. We will send you the correct APN settings.

Paulap70
Posts: 3
Joined: Thu Jul 26, 2012 4:27 pm
Location: Austrlia

Re: New handset settings broke data?

Post by Paulap70 » Sat Dec 15, 2012 9:04 am

I tried switching to a different APN with no success.
Ive sent an email.
I don't understand why I got these and an SMS notifying me that my voicemail PIN had been changed out of the blue when I did not request this to be done??

NIrmitha
Exetel Staff
Posts: 197
Joined: Wed Jan 06, 2010 1:05 pm

Re: New handset settings broke data?

Post by NIrmitha » Mon Dec 17, 2012 9:37 am

Hi Paulap70,

We have already responded to your ticket on 16th Dec.

Please reply to the ticket if you have any issues :)

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