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New handset settings broke data?

Posted: Fri Dec 14, 2012 10:21 pm
by Paulap70
I received a bunch of new handset settings today after receiving an SMS that they were being sent. After I installed them I can no longer access data services on my mobile, a galaxy ace (ie I can't access the web via a web browser or check my email accounts etc). It was working fine up until then.

Re: New handset settings broke data?

Posted: Fri Dec 14, 2012 11:10 pm
by jokiin
Paulap70 wrote:I received a bunch of new handset settings today after receiving an SMS that they were being sent. After I installed them I can no longer access data services on my mobile, a galaxy ace (ie I can't access the web via a web browser or check my email accounts etc). It was working fine up until then.
you should be able to manually set your APN as you wish

Re: New handset settings broke data?

Posted: Sat Dec 15, 2012 2:32 am
by kushanw
Hi Paulap70,

Please send us an email to residentialsupport@exetel.com.au with your mobile number. We will send you the correct APN settings.

Re: New handset settings broke data?

Posted: Sat Dec 15, 2012 9:04 am
by Paulap70
I tried switching to a different APN with no success.
Ive sent an email.
I don't understand why I got these and an SMS notifying me that my voicemail PIN had been changed out of the blue when I did not request this to be done??

Re: New handset settings broke data?

Posted: Mon Dec 17, 2012 9:37 am
by NIrmitha
Hi Paulap70,

We have already responded to your ticket on 16th Dec.

Please reply to the ticket if you have any issues :)