Exetel Usage Meter last updated 16th Dec 2012 : 8:29 am

Mobile phone plans, SIM card activation and porting issue
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bodogbodog
Posts: 281
Joined: Fri Nov 05, 2004 8:38 pm
Location: Sydney

Exetel Usage Meter last updated 16th Dec 2012 : 8:29 am

Post by bodogbodog » Thu Dec 27, 2012 7:57 am

My user facilities page is showing the usage data was last updated on 16th Dec 2012 : 8:29 am - when can we expect an update to give us a more current view of usage?

kushanw
Exetel Staff
Posts: 171
Joined: Sun Jun 03, 2012 5:18 pm
Location: Australia

Re: Exetel Usage Meter last updated 16th Dec 2012 : 8:29 am

Post by kushanw » Thu Dec 27, 2012 8:08 am

Hi bodogbodog,

We have escalated the matter with our development team. Support ticket reference is 5991328.

Once the issue is fixed we will let you know.

bodogbodog
Posts: 281
Joined: Fri Nov 05, 2004 8:38 pm
Location: Sydney

Re: Exetel Usage Meter last updated 16th Dec 2012 : 8:29 am

Post by bodogbodog » Thu Dec 27, 2012 8:12 am

Thanks for your quick response on this one - I was going to log a call but thought it might be a system wide issue so raised it on the forums

kushanw
Exetel Staff
Posts: 171
Joined: Sun Jun 03, 2012 5:18 pm
Location: Australia

Re: Exetel Usage Meter last updated 16th Dec 2012 : 8:29 am

Post by kushanw » Thu Dec 27, 2012 8:16 am

We have received several inquires on this matter and our development team is currently working on it. We will provide you an update once this is resolved. :)

bodogbodog
Posts: 281
Joined: Fri Nov 05, 2004 8:38 pm
Location: Sydney

Re: Exetel Usage Meter last updated 16th Dec 2012 : 8:29 am

Post by bodogbodog » Fri Dec 28, 2012 9:19 pm

Resolved
Data now showing up to 25th Dec 2012 : 5:51 pm

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