turn of 50% notice SMS

Mobile phone plans, SIM card activation and porting issue
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dallas.g
Posts: 43
Joined: Wed Aug 13, 2008 1:07 am
Location: queensland

turn of 50% notice SMS

Post by dallas.g » Fri Dec 28, 2012 9:16 pm

How do I turn off these notice SMS's I get saying I have used 50% of my mobile quota, I know what I have used, I have an app that tells me this, and it seems a bit presumptuous to be sending me a message at 50%, maybe at 90% or something, but 50% is kinda ridiculous.

James
Exetel Staff
Posts: 2027
Joined: Mon May 09, 2005 10:27 pm

Re: turn of 50% notice SMS

Post by James » Fri Dec 28, 2012 11:44 pm

You can do it from your members area.

50% isn't presumptuous. What happened if you got it a few days into the month?

dallas.g
Posts: 43
Joined: Wed Aug 13, 2008 1:07 am
Location: queensland

Re: turn of 50% notice SMS

Post by dallas.g » Sat Dec 29, 2012 11:00 am

thanks I haven't seen an option to turn it off, but i'll have another look.

I never get one until like 4-7 days before the end of the month, so yeah maybe send a SMS if I use it 2 days into the month, but otherwise it is presumptuous.

[EDIT] I can't seem to find an option to turn off SMS notices, can you provide more info on where in members page I could find this option.

NIrmitha
Exetel Staff
Posts: 197
Joined: Wed Jan 06, 2010 1:05 pm

Re: turn of 50% notice SMS

Post by NIrmitha » Sat Dec 29, 2012 4:30 pm

Hi dallas.g,

I have sent you a separate email. Please reply us with the requested information :)

robjc63
Posts: 11
Joined: Fri Sep 03, 2004 4:49 pm

Re: turn of 50% notice SMS

Post by robjc63 » Fri Jan 25, 2013 8:35 pm

I just had a look and I can't see an option or link to change the 50% usage sms - I rec it even when I have only used about 20% of my 500 mins

stevecJ
Exetel Staff
Posts: 1063
Joined: Wed Jan 06, 2010 9:48 am

Re: turn of 50% notice SMS

Post by stevecJ » Fri Jan 25, 2013 9:05 pm

robjc63 wrote:I just had a look and I can't see an option or link to change the 50% usage sms - I rec it even when I have only used about 20% of my 500 mins
Hi,

Kindly note that 50% SMS notification is integrated with the usage system and they cannot be changed or removed.

If you have any further concerns, please feel free to drop an email to residentialsupport@exetel.com.au.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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