Changing from a Voice+MBB plan to a BYO 'S' plan

Mobile phone plans, SIM card activation and porting issue
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tomdavies
Posts: 46
Joined: Wed Aug 11, 2004 3:22 pm
Location: Petersham
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Changing from a Voice+MBB plan to a BYO 'S' plan

Post by tomdavies » Sat Jun 29, 2013 4:37 pm

I have an old Tier 2 MBB + voice plan, which I would like to change to a BYO 'S" plan.

As I can't see any way of doing this on your website, I emailed residential sales.

They suggested that I move to another provider, then move back.

Is that really the best way?

Thanks,
Tom

anurangaf
Exetel Staff
Posts: 152
Joined: Tue Jul 06, 2010 11:35 am
Location: Australia

Re: Changing from a Voice+MBB plan to a BYO 'S' plan

Post by anurangaf » Sat Jun 29, 2013 4:45 pm

tomdavies wrote:I have an old Tier 2 MBB + voice plan, which I would like to change to a BYO 'S" plan.

As I can't see any way of doing this on your website, I emailed residential sales.

They suggested that I move to another provider, then move back.

Is that really the best way?

Thanks,
Tom
Hi,

We have escalated to our residential sales team for further investigations.

They will re-check this and will get back to you with an update

Venurukshi
Exetel Staff
Posts: 46
Joined: Tue Sep 06, 2011 1:59 pm
Location: Sydney-Australia

Re: Changing from a Voice+MBB plan to a BYO 'S' plan

Post by Venurukshi » Mon Jul 01, 2013 10:13 am

tomdavies wrote:I have an old Tier 2 MBB + voice plan, which I would like to change to a BYO 'S" plan.

As I can't see any way of doing this on your website, I emailed residential sales.

They suggested that I move to another provider, then move back.

Is that really the best way?

Thanks,
Tom
Hi Tom,

I have replied to your email. I will notify you once the plan change is completed.

Regards
Venurukshi

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