Mobile Data SMS Notification

Mobile phone plans, SIM card activation and porting issue
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ErocK
Posts: 111
Joined: Sun Sep 12, 2004 7:55 pm

Mobile Data SMS Notification

Post by ErocK » Mon Jul 22, 2013 11:09 am

I got an SMS a few days ago telling me that I've exceeded 80% of my data quote for the month but upon checking the user facilities it only says I've used ~45%. Just thought I'd let you guys know if there's a bug in your reporting system.

AzwanM
Exetel Staff
Posts: 23
Joined: Thu Jul 09, 2009 2:03 pm
Location: Sri Lanka

Re: Mobile Data SMS Notification

Post by AzwanM » Mon Jul 22, 2013 11:54 am

ErocK wrote:I got an SMS a few days ago telling me that I've exceeded 80% of my data quote for the month but upon checking the user facilities it only says I've used ~45%. Just thought I'd let you guys know if there's a bug in your reporting system.
Let me investigate this further and get back to you with an update.

Could you please PM your 10 digit service number.

AzwanM
Exetel Staff
Posts: 23
Joined: Thu Jul 09, 2009 2:03 pm
Location: Sri Lanka

Re: Mobile Data SMS Notification

Post by AzwanM » Mon Jul 22, 2013 4:41 pm

AzwanM wrote:
ErocK wrote:I got an SMS a few days ago telling me that I've exceeded 80% of my data quote for the month but upon checking the user facilities it only says I've used ~45%. Just thought I'd let you guys know if there's a bug in your reporting system.
Let me investigate this further and get back to you with an update.

Could you please PM your 10 digit service number.
I have replied to your PM and sent you an e-mail with all the relevant information.

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boardshorts
Posts: 20
Joined: Fri Aug 21, 2009 9:06 am

Re: Mobile Data SMS Notification

Post by boardshorts » Sun Aug 18, 2013 10:09 am

Having same issue. SMS saying reached 100% of 1.5gb limit. Member facilities says 1147126KB with Real time Usage since 2013-08-16 19:37:16 of 30772 KB. Social network data is 105705KB.

Still appears to be broken.

NIrmitha
Exetel Staff
Posts: 197
Joined: Wed Jan 06, 2010 1:05 pm

Re: Mobile Data SMS Notification

Post by NIrmitha » Mon Aug 19, 2013 9:48 am

boardshorts wrote:Having same issue. SMS saying reached 100% of 1.5gb limit. Member facilities says 1147126KB with Real time Usage since 2013-08-16 19:37:16 of 30772 KB. Social network data is 105705KB.

Still appears to be broken.
Hi boardshorts,

We have forwarded your query to our billing team. They will investigate and update you through your nominated email address. :)

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