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Mobile Data SMS Notification

Posted: Mon Jul 22, 2013 11:09 am
by ErocK
I got an SMS a few days ago telling me that I've exceeded 80% of my data quote for the month but upon checking the user facilities it only says I've used ~45%. Just thought I'd let you guys know if there's a bug in your reporting system.

Re: Mobile Data SMS Notification

Posted: Mon Jul 22, 2013 11:54 am
by AzwanM
ErocK wrote:I got an SMS a few days ago telling me that I've exceeded 80% of my data quote for the month but upon checking the user facilities it only says I've used ~45%. Just thought I'd let you guys know if there's a bug in your reporting system.
Let me investigate this further and get back to you with an update.

Could you please PM your 10 digit service number.

Re: Mobile Data SMS Notification

Posted: Mon Jul 22, 2013 4:41 pm
by AzwanM
AzwanM wrote:
ErocK wrote:I got an SMS a few days ago telling me that I've exceeded 80% of my data quote for the month but upon checking the user facilities it only says I've used ~45%. Just thought I'd let you guys know if there's a bug in your reporting system.
Let me investigate this further and get back to you with an update.

Could you please PM your 10 digit service number.
I have replied to your PM and sent you an e-mail with all the relevant information.

Re: Mobile Data SMS Notification

Posted: Sun Aug 18, 2013 10:09 am
by boardshorts
Having same issue. SMS saying reached 100% of 1.5gb limit. Member facilities says 1147126KB with Real time Usage since 2013-08-16 19:37:16 of 30772 KB. Social network data is 105705KB.

Still appears to be broken.

Re: Mobile Data SMS Notification

Posted: Mon Aug 19, 2013 9:48 am
by NIrmitha
boardshorts wrote:Having same issue. SMS saying reached 100% of 1.5gb limit. Member facilities says 1147126KB with Real time Usage since 2013-08-16 19:37:16 of 30772 KB. Social network data is 105705KB.

Still appears to be broken.
Hi boardshorts,

We have forwarded your query to our billing team. They will investigate and update you through your nominated email address. :)