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Reconnecting Mobile Service

Posted: Mon Oct 28, 2013 3:03 pm
by aphasia
hey

had issue with payment on account due to old Credit Card. i've updated account with new card and payment is now up to date.
unfortunately my mobile now is 'unregistered' on network.
can i get a time-frame when my mobile (SIM) will be able to access the network again?

cheers.

Re: Reconnecting Mobile Service

Posted: Mon Oct 28, 2013 3:16 pm
by stevecJ
aphasia wrote:hey

had issue with payment on account due to old Credit Card. i've updated account with new card and payment is now up to date.
unfortunately my mobile now is 'unregistered' on network.
can i get a time-frame when my mobile (SIM) will be able to access the network again?

cheers.
Hi,

Could you please PM me your mobile number so that I could check on this for you :?:

Re: Reconnecting Mobile Service

Posted: Mon Oct 28, 2013 3:48 pm
by aphasia
thanks steve, PM sent.

Re: Reconnecting Mobile Service

Posted: Mon Oct 28, 2013 4:17 pm
by stevecJ
aphasia wrote:thanks steve, PM sent.
Hi,

Got the PM and I have already passed it to the billing team. They will provide you an update soon.

Ticket ID: 7253807

Re: Reconnecting Mobile Service

Posted: Mon Oct 28, 2013 4:27 pm
by aphasia
thanks again.

Re: Reconnecting Mobile Service

Posted: Mon Oct 28, 2013 4:37 pm
by stevecJ
aphasia wrote:thanks again.
No worries. :)