unable to send or receive text messages

Mobile phone plans, SIM card activation and porting issue
Post Reply
Lawrie
Posts: 313
Joined: Mon Jun 09, 2008 10:45 pm
Location: Unanderra

unable to send or receive text messages

Post by Lawrie » Sun Jan 05, 2014 1:02 pm

One of my family's (many) mobiles is unable to send or receive text messages any more.

This phone was previously able to send and receive text messages.
The last successful text received was last Sunday
We have tested the SIM in another phone and still cant send or receive text messages.
We have tested another SIM in this phone and it was able to successfully send or receive text messages .

It appears that there is a problem with the specific Mobile Service rather than the phone hardware or settings.
Any suggestions?

Lawrie

HashiniA
Exetel Staff
Posts: 79
Joined: Wed Jul 07, 2010 9:59 am
Location: Australia

Re: unable to send or receive text messages

Post by HashiniA » Sun Jan 05, 2014 2:41 pm

Lawrie wrote:One of my family's (many) mobiles is unable to send or receive text messages any more.

This phone was previously able to send and receive text messages.
The last successful text received was last Sunday
We have tested the SIM in another phone and still cant send or receive text messages.
We have tested another SIM in this phone and it was able to successfully send or receive text messages .

It appears that there is a problem with the specific Mobile Service rather than the phone hardware or settings.
Any suggestions?

Lawrie

Hello Lawrie,

Could you please PM the mobile number you are experiencing issues with, in order to further assist you.

HashiniA
Exetel Staff
Posts: 79
Joined: Wed Jul 07, 2010 9:59 am
Location: Australia

Re: unable to send or receive text messages

Post by HashiniA » Sun Jan 05, 2014 3:53 pm

HashiniA wrote:
Lawrie wrote:One of my family's (many) mobiles is unable to send or receive text messages any more.

This phone was previously able to send and receive text messages.
The last successful text received was last Sunday
We have tested the SIM in another phone and still cant send or receive text messages.
We have tested another SIM in this phone and it was able to successfully send or receive text messages .

It appears that there is a problem with the specific Mobile Service rather than the phone hardware or settings.
Any suggestions?

Lawrie
Hi Lawrie,

I have received your information.

Please be informed that your issue has been escalated to relevant team under 7465185 reference.

We will provide you an update ASAP.

Post Reply