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Cancelling my Mobile Service

Posted: Fri Jan 24, 2014 9:45 am
by ErocK
Unfortunately my data usage has increased and the current exetel residential mobile plans are unable to compete with other resellers so I am looking to terminate my contract. My question is, I am already 18mb over my 200mb monthly limit and there's still a week left in the month. For example if I set the termination date as today, will my monthly quota be pro-rata'd? and in effect will my MB exceeding increase in direct proportion?

Re: Cancelling my Mobile Service

Posted: Fri Jan 24, 2014 11:17 am
by nicoler
ErocK wrote:Unfortunately my data usage has increased and the current exetel residential mobile plans are unable to compete with other resellers so I am looking to terminate my contract. My question is, I am already 18mb over my 200mb monthly limit and there's still a week left in the month. For example if I set the termination date as today, will my monthly quota be pro-rata'd? and in effect will my MB exceeding increase in direct proportion?
Kindly PM your service number in order to assist you further.

Re: Cancelling my Mobile Service

Posted: Fri Jan 24, 2014 11:50 am
by James
ErocK wrote:Unfortunately my data usage has increased and the current exetel residential mobile plans are unable to compete with other resellers so I am looking to terminate my contract. My question is, I am already 18mb over my 200mb monthly limit and there's still a week left in the month. For example if I set the termination date as today, will my monthly quota be pro-rata'd? and in effect will my MB exceeding increase in direct proportion?
Your month won't be pro-rated, we have already billed you for the current month.

Re: Cancelling my Mobile Service

Posted: Fri Jan 31, 2014 10:16 am
by ErocK
Just activated my new sim card and currently in the process of porting the number across. If it doesn't port over by the end of today, what would happen for the month of February in terms of billing?

Re: Cancelling my Mobile Service

Posted: Fri Jan 31, 2014 11:06 am
by James
ErocK wrote:Just activated my new sim card and currently in the process of porting the number across. If it doesn't port over by the end of today, what would happen for the month of February in terms of billing?
You would be billed.

Re: Cancelling my Mobile Service

Posted: Tue Feb 04, 2014 9:27 am
by ErocK
Looks like the reason it hasn't ported over was because the ownership of the account is still in my mothers name. I had a look in the member facilities but couldn't find a way to do so. Would an admin be able to help me facilitate this change?

Re: Cancelling my Mobile Service

Posted: Tue Feb 04, 2014 9:55 am
by James
ErocK wrote:Looks like the reason it hasn't ported over was because the ownership of the account is still in my mothers name. I had a look in the member facilities but couldn't find a way to do so. Would an admin be able to help me facilitate this change?
You would need to email our billing team.

Re: Cancelling my Mobile Service

Posted: Fri Feb 07, 2014 10:08 am
by ErocK
Is my "account number" the same as the customer number on our invoices?

Re: Cancelling my Mobile Service

Posted: Fri Feb 07, 2014 10:17 am
by Bellag
The mobile account number is different to the customer ID on your invoice. To obtain the account number you may call our provisioning team on 02 8030 1000, option 3 or you can send the request through to provisioning@exetel.com.au.

Re: Cancelling my Mobile Service

Posted: Fri Feb 07, 2014 11:10 am
by James
ErocK wrote:Is my "account number" the same as the customer number on our invoices?
Please call billing or provisioning.