Page 5 of 6

Re: Amaysim data charging

Posted: Sat Apr 19, 2014 3:45 am
by CoreyPlover
australiana wrote:That's an interesting option Corey. Do you have a view about Amaysim charging data in 1MB increments. Some complain that chews up their 10GB unexpectedly quickly.
It all depends on how they classify a "single data session" I guess. No information seems to be available to conclusively determine how they (or other carriers) do this, so I'll just have to try it and keep an eye on the data usage meter to gauge how many sessions are incurred in a typical day's usage.

Re: You want twice for less?

Posted: Sat Apr 19, 2014 10:49 am
by australiana
What surprises me about all this is that Exetel has not been able to negotiate a better deal with Optus or another network. It seems to me that one key to Exetel's success has been its ability to negotiate these deals.

Customers have come to rely on Exetel to do this. Exetel does not have to offer the very cheapest deal but I do expect it to be competitive with the best deals out there. The current mobile offerings are not.

If it is losing its tough competitive edge than it can expect to lose customers pretty rapidly especially given that Exetel customers are more alert and price-sensitive than most telco customers.

Re: You want twice for less?

Posted: Mon Apr 21, 2014 10:36 pm
by mat27777777
I have also moved my mobile number to Live connected and gone with the $23 plan which is the same as Exetels $29 plan.

http://www.liveconnected.com.au/mobile-plans-4g-2

Make your feelings known to Exetel and do the same! I would have been happy to stay with Exetel mobile had they at least done us the courtesy of acknowledging their mistake and not giving us a full months notice before 'Cancelling' the plans we are currently on.

Re: Amaysim data charging

Posted: Thu Apr 24, 2014 11:10 am
by CoreyPlover
CoreyPlover wrote:
australiana wrote:That's an interesting option Corey. Do you have a view about Amaysim charging data in 1MB increments. Some complain that chews up their 10GB unexpectedly quickly.
It all depends on how they classify a "single data session" I guess. No information seems to be available to conclusively determine how they (or other carriers) do this, so I'll just have to try it and keep an eye on the data usage meter to gauge how many sessions are incurred in a typical day's usage.
It does seem to chew up data, but I'm still collecting some usage data to make an informed decision on this. Because every other facet of the service seems great (low call rate, and SMS cost, long data expiry time, great fully featured website to configure all the necessary options). Only blight is the 1MB increments.

For now I'm porting my two mobile services to different providers to compare plans, costs, website features etc. If I forget to update this thread, feel free to message me later on to get my opinion on how they are each working out

Re: You want twice for less?

Posted: Fri Apr 25, 2014 8:02 am
by roby
For those who do not use their phone much try ALDI you can get pre paid for $5which wll last for 12 months
I believe they use the telstra network

Re: You want twice for less?

Posted: Sun Apr 27, 2014 8:07 pm
by harryL
I have always had a fundamental dislike for "included" plans - both ADSL and Mobiles.

I much prefer a PAYG plan.

The "included" plans always "price" the services at ridiculously high rates when calculating their "included cost" so that their actual monthly fee looks so much lower.

In my view: they are a "con".

So I have taken up an Aldi PAYG mobile plan too.

$5 to join and at my low usage I'd be lucky to spend over $50 per year..... and be using the Telstra network.... which has great coverage in both cities and regional Australia.

H.
:evil:

Re: You want twice for less?

Posted: Sun Apr 27, 2014 10:18 pm
by CoreyPlover
harryL wrote:I have always had a fundamental dislike for "included" plans - both ADSL and Mobiles.

The "included" plans always "price" the services at ridiculously high rates when calculating their "included cost" so that their actual monthly fee looks so much lower.

In my view: they are a "con".
Definitely agree.

I always like to explain to people how a $30 plan with $450 of "included value" is often worse than a $30 plan with $150 of "included value" (it is because the $450 value plan is likely to price its call rates at, say, 90c per minute whereas the other would price its at, say, 30c per minute. Therefore, they may each have the same allowance when expressed in minutes, but any bill shock is potentially 3 times greater on the former plan). Take to the extreme, PAYG, with known and low call rates is often the optimal type of plan.

Given the burden of legislation and the degree of nannying in Australia, I am surprised why Telecommunication Act amendments don't mandate call plans to be expressed in "minutes per month allowance".

The only time when a plan is better than PAYG is when the allowances are calibrated much higher than the equivalent PAYG pricing (i.e. they give 10 times the allowance, for double the average PAYG cost, or something similar). This is often the case with ADSL plans nowadays, with 30GB to 100GB allowances becoming very commonplace now.

If you have a low call volume and no data requirements the ALDI plans seem very appropriate. If you need data then they probably aren't too useful as you would need to move to a $20 or $30 per month plan which would be equivalent to Exetel's new plans, or buy a 3GB data pack for $30 that only lasts 1 month. And even then, the usage is 1MB increments (like amaysim, which I'm still benchmarking at the moment).

Re: You want twice for less?

Posted: Mon Apr 28, 2014 1:32 pm
by CoreyPlover
Ongoing saga in respect of these ExeSim plans:

1) I read another thread (viewtopic.php?p=309371#p309371) about someone stating that their ported services were still showing as active because the automated system for cancellations failed in their case. I have had the same thing happen to me and have been charged $29.99 for an ExeSim Value service on a number that I ported away over a week ago.

I have already emailed billing@exetel.com.au to have this rectified, but other readers might want to take note of the potential for the "automated porting / cancellation" system to fail, which is yet another example of inadequate systems / implementation / procedures (I might also add that the website, the redirect.php glitch, etc, still don't seem to have been updated either).

2) Even though the previous mailed announcement stated "you can port away before 1 May without penalty", I have already been charged for my services as my billing cycle is aligned to 28 April. Yet another example of poor (in fact, erroneous) communication on Exetel's behalf. I will be striving to port my second mobile service away in the next few days and will insist that billing@exetel.com.au reconsider their "May" $29.99 service charge on account of their email announcement erroneously stating that I had until 1 May to port my service away.

I have to say that my disappointment continues to grow in Exetel's management of their mobile services and their technical systems (and this doesn't even count the degradation of my ADSL sync speed from 7Mbps to 3Mbps over the last few months). It is incredibly unfortunate, and completely at odds with my historical experience with them over the last 7.5 years.

Re: You want twice for less?

Posted: Mon Apr 28, 2014 3:59 pm
by Vader
I have the same problem.
My Z8 supposed to finished by 28/04/2014 and be moved to ExeBasic for the cost of $14.99.
However, there are 2 problems with this :-

1. I port away my number last Thursday on 24/04 and I have used the new SIM from the new company on that day. I assmed that Exetel would automatically cancel my number. But for some reason, the number on Exetel is still active and I just find out that they have charged me for the month of May. The charge is happening today. I have already emailed billing@exetel.com.au to fix this.

2. There is something funny about the Internet usage as well. For April, my internet usage included in the plan Z8 is supposed to be 200 Mb for the month of April. But for some strange reason, it now displays only 100 Mb (which is supposed to be for the new plan ExeBasic). It looks like that Exetel computer used the new plan quota and applied it for the month of April.

Re: You want twice for less?

Posted: Mon Apr 28, 2014 5:43 pm
by uratul
I've had to move from the Z15 to Telechoice Liberty Starter $20 at 24 month contract or $30 month to month, only 1GB of data billed at 10Kb but unlimited text and more calls as well. Seems to have less negative feedback on whirlpool than LiveConnected which apparently has problems billing as well - for what it's worth. I read elsewhere the Optus 4G network is not discernable from Telstra 3G most of the time, averaging about 7-9Mbs also.

Been with Exetel since 2004 and signed up countless family members, friends, work colleagues and even some acquaintances. Exetel has had trouble with plan management since those early days and I don't think that's improved. Billing has also been a weak point for Exetel all this time, I work for banks and sometimes I struggle to reconcile the countless negative offset amounts.

I think Exetel has some great principles - no advertising for one - but it has always been near the forefront of competitive. I want to believe it can be the people's champion again someday, but for now I think anyone on these new mobile plans will be getting a poor deal and should be going elsewhere.

Really sad to go, hopefully I can come back soon.

Re: You want twice for less?

Posted: Tue Apr 29, 2014 12:26 am
by CoreyPlover
CoreyPlover wrote:2) Even though the previous mailed announcement stated "you can port away before 1 May without penalty", I have already been charged for my services as my billing cycle is aligned to 28 April. Yet another example of poor (in fact, erroneous) communication on Exetel's behalf. I will be striving to port my second mobile service away in the next few days and will insist that billing@exetel.com.au reconsider their "May" $29.99 service charge on account of their email announcement erroneously stating that I had until 1 May to port my service away.
Automated emails have been sent out that assure customers that this issue will be rectified, and that the 1 May date will be honoured, which is good to hear.

Re: You want twice for less?

Posted: Tue Apr 29, 2014 2:34 pm
by rigs
Yes, my wife got those emails too.

Cant believe Exetel pulled the pin and started cutover BEFORE 1st May!!! How badly do they want to PISS OFF THEIR CUSTOMERS??
Anyway, both wife and I are moving from Exetel to Amaysim.

Re: You want twice for less?

Posted: Tue Apr 29, 2014 2:50 pm
by CoreyPlover
rigs wrote:Anyway, both wife and I are moving from Exetel to Amaysim.
I'm benchmarking Amaysim myself at the moment. The PAYG plan is perfect for low usage calls (12c/minute) and the 365 day expiry data pack seems perfect for me, except for the 1MB billing increments.

Checking amaysim's data counters against my real 3G usage (recorded using 3G watchdog), the 1MB increments aren't hurting me that much. Typical differences might be, say, 15-20MB in a day and billed for 30-35MB. Therefore, I think of this as a kind of "data flagfall" and one that I'm willing to incur (for the time being). It should result in a cost of about $10 to $15 for calls + 1GB data (call it "500MB to reflect reality) with unused data effectively "rolled over" over 12 months. One noticable setting I have on my old Android phone is "Enable always-on mobile data" and I think this tries to keep a single data session open wherever possible.

Re: You want twice for less?

Posted: Thu May 01, 2014 5:05 pm
by vbap
Hmm.

My May 1st bill (according to website - has not hit my inbox yet) kept the Z15 charge @ $15.

Re: You want twice for less?

Posted: Thu May 01, 2014 6:16 pm
by bruceee
It is now gone 6pm on 1st May and my user facilities still show all my mobiles to be on the old plans.
When can I start using the new super 100meg of data that I will be charged $10 for on the exesim basic plan ?
Regards bruceee