Moving mobile services to another company

Mobile phone plans, SIM card activation and porting issue
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megb6806
Posts: 42
Joined: Tue Nov 11, 2008 12:57 am
Location: Perth

Moving mobile services to another company

Post by megb6806 » Thu Apr 10, 2014 5:19 pm

I am taking my mobile services to another company as you letter suggested.

Can you please tell me when would be the best time to leave so as to have the least downtime possible on my mobile service.

The letter says I can leave before the 01/May 14 and no penalty will apply, so I guess a week before that should be fine?

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: Moving mobile services to another company

Post by angelos » Fri Apr 11, 2014 10:12 am

You can move the service when you wish to and the downtime would depend on the gaining provider. You should check with them about the porting procedures they follow and how long it will take.

megb6806
Posts: 42
Joined: Tue Nov 11, 2008 12:57 am
Location: Perth

Re: Moving mobile services to another company

Post by megb6806 » Fri Apr 11, 2014 10:38 am

Thanks for your help Angelo.

bodogbodog
Posts: 291
Joined: Fri Nov 05, 2004 8:38 pm
Location: Sydney

Re: Moving mobile services to another company

Post by bodogbodog » Fri Apr 18, 2014 10:10 am

When a move away to another provider is made in the middle of a billing cycle is a pro rata refund of the remaining period of the month given? - or is it forfeited?
Or do I just wait to activate the new service with the other provider until the end of the month?

Bellag

Re: Moving mobile services to another company

Post by Bellag » Fri Apr 18, 2014 10:29 am

Once your service has been ported away, you can send an email to billing@exetel.com.au requesting for a pro-rata refund for the remaining period.

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