Porting number away from Exetel

Mobile phone plans, SIM card activation and porting issue
KarlM
Posts: 2
Joined: Fri May 25, 2007 12:48 pm

Porting number away from Exetel

Post by KarlM » Fri Apr 18, 2014 4:34 pm

Hi

I am trying to port my number away from Exetel. Telstra cannot perform the port because the account number I am using is rejected. What account number should I use? I'd really like not to have to wait another 4 days for this.

Thanks
Karl

Bellag
Exetel Staff
Posts: 68
Joined: Wed Aug 07, 2013 1:13 pm
Location: Sydney

Re: Porting number away from Exetel

Post by Bellag » Fri Apr 18, 2014 4:38 pm

Hi Karl,

Could you kindly PM us your mobile number that you wish to port away?

Regards,
Bellag

KarlM
Posts: 2
Joined: Fri May 25, 2007 12:48 pm

Re: Porting number away from Exetel

Post by KarlM » Fri Apr 18, 2014 4:59 pm

PM sent, thanks Bellag

Bellag
Exetel Staff
Posts: 68
Joined: Wed Aug 07, 2013 1:13 pm
Location: Sydney

Re: Porting number away from Exetel

Post by Bellag » Fri Apr 18, 2014 5:25 pm

Hi Karl,

Received your PM, thank you.

You account number has been emailed to your nominated email address via ticket ID 7810090.

Regards,
Bella

drewey10
Posts: 23
Joined: Sat Feb 23, 2008 12:11 pm
Location: Australia

Re: Porting number away from Exetel

Post by drewey10 » Wed Apr 23, 2014 11:44 am

I'm having the same trouble! I refuse to pay double the amount for a service I'm barely getting the same for.
My new company Vaya has sent numerous requests to exetel to port my number, exetel say they've not received any requests for my number, so who is lying. It has been 8 days and I'm still stuck with exetel. I have untill the 1st of May and I'm cancelling my service no matter what. This company has always been very helpful with all our services, but enough is enough. Get this sorted out NOW!

Ditman1
Posts: 81
Joined: Sat Nov 26, 2005 1:52 pm
Location: Perth

Re: Porting number away from Exetel

Post by Ditman1 » Fri Apr 25, 2014 10:36 am

Hi All

I have ported 2 of my services away from Exetel in light of the price increases.

When I logged in it says the services is still active (both are).

Do I need to cancel the services as well as doing the port ?

Both services are active with Vaya now.

Thanks

Lawrie

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: Porting number away from Exetel

Post by angelos » Fri Apr 25, 2014 10:38 am

Ditman1 wrote:Hi All

I have ported 2 of my services away from Exetel in light of the price increases.

When I logged in it says the services is still active (both are).

Do I need to cancel the services as well as doing the port ?

Both services are active with Vaya now.

Thanks

Lawrie
Could you please PM the 2 service numbers so that I can get this checked?

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: Porting number away from Exetel

Post by angelos » Fri Apr 25, 2014 11:00 am

PM received.

It appears the automated system for cancellations had failed in your case.

This has been corrected and made inactive.

Thank you for letting us know about this.

Ditman1
Posts: 81
Joined: Sat Nov 26, 2005 1:52 pm
Location: Perth

Re: Porting number away from Exetel

Post by Ditman1 » Fri Apr 25, 2014 11:02 am

angelos wrote:PM received.

It appears the automated system for cancellations had failed in your case.

This has been corrected and made inactive.

Thank you for letting us know about this.
Thankyou for checking it out so quickly.

Steves
Posts: 30
Joined: Sun Sep 27, 2009 3:31 pm
Location: Victoria

Re: Porting number away from Exetel

Post by Steves » Sat Apr 26, 2014 4:22 pm

KarlM wrote:Hi

I am trying to port my number away from Exetel. Telstra cannot perform the port because the account number I am using is rejected. What account number should I use? I'd really like not to have to wait another 4 days for this.

Thanks
Karl
Where on my invoice, account Service area is the account number that I can give to Telstra to port my number to them, this information should be readily available.
Steve

lasithah
Exetel Staff
Posts: 235
Joined: Mon Sep 05, 2011 5:42 pm
Location: Australia

Re: Porting number away from Exetel

Post by lasithah » Sat Apr 26, 2014 4:36 pm

Steves wrote:Where on my invoice, account Service area is the account number that I can give to Telstra to port my number to them, this information should be readily available.
Steve
Hi Steve,

Please email Exetel on residentialsupport@exetel.com.au or provisioning@exetel.com.au from email address you have nominated so that we can provide it.

Or you can call 0280301000/ 1300788141 between 8.30am - 11.00pm AEST and select Option #2 from the main menu.

Eeples
Posts: 1
Joined: Fri May 16, 2014 5:35 pm
Location: Wyoming

Re: Porting number away from Exetel

Post by Eeples » Sat May 17, 2014 6:19 pm

Hello.

I seem to be having problems porting away my Z15 service.

I thought I had successfully ported away 2 weeks ago however both my old Exetel sim and me new sim kept working (for days).

I got a hold of my new supplier and told them and the Exetel sim soon stopped

However, in my members facility it still shows my mobile service as active?

I thought it would be removed automatically?

Thanks for your time.

lasithah
Exetel Staff
Posts: 235
Joined: Mon Sep 05, 2011 5:42 pm
Location: Australia

Re: Porting number away from Exetel

Post by lasithah » Sat May 17, 2014 9:00 pm

Eeples wrote:Hello.

I seem to be having problems porting away my Z15 service.

I thought I had successfully ported away 2 weeks ago however both my old Exetel sim and me new sim kept working (for days).

I got a hold of my new supplier and told them and the Exetel sim soon stopped

However, in my members facility it still shows my mobile service as active?

I thought it would be removed automatically?

Thanks for your time.
Hi Eeples,

I have requested our provisioning team to look into the issue and they will update you Via the Ticket ID 7911682 . If there is a delay, give them a ring during business hours and they will sort it out for you :)

CoreyPlover
Volunteer Site Admin
Posts: 5922
Joined: Sat Nov 04, 2006 2:24 pm
Location: Melbourne, VIC

Re: Porting number away from Exetel

Post by CoreyPlover » Mon May 19, 2014 2:06 pm

I am experiencing the same issue. It has now been 3 weeks since my first email to the Billing department to have this rectified and my service is still showing as "Active" (Ticket number #7832115).

At this rate, it is possible that I will be charged a SECOND incorrect instance of $29.99 when the service was successfully ported away in late April.
I am a volunteer moderator and not an Exetel staff member. As with all forum posts, mine do not constitute any "official" Exetel position. Support tickets may be logged via https://helpdesk.exetel.com.au or residentialsupport@exetel.com.au

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: Porting number away from Exetel

Post by angelos » Tue May 20, 2014 12:05 am

I will request them to get this checked and get back to you ASAP.

Apologies for the delay.

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