New SIM - SMS Message Send Failure

[ussenterprise]

Received a new SMS however can not send or receive SMSs - Able to make and receive calls. It's in an iPhone 4.

[angelos]

Could you PM me the service number you are referring to?

[angelos]

PM received.

I have made a few changes on this end. Could you try restarting your handset in about another 30 minutes and check again

[ussenterprise]

Will do.

[ussenterprise]

All good now - Thanks!

[angelos]

No worries.

[Oddie]

Hi,

I have the same issue with two numbers I have ported the last few days. No SMS or MMS.

Should I send you also those numbers through PM?

[angelos]

Hi,

I have the same issue with two numbers I have ported the last few days. No SMS or MMS.

Should I send you also those numbers through PM?

Yes please PM the numbers!

[angelos]

PM received and we have got the services reprovisioned.

Could you try restarting the handset and check if it works now?

[AngusCS]

I appear to be having the same issues as these users had. This is a ported iPhone on a new ExeSim PLUS plan.

Can you help?

[thejeg]

I appear to be having the same issues as these users had. This is a ported iPhone on a new ExeSim PLUS plan.

Can you help?

Please shoot me an email with your Mobile Service Number and I'll get thsi looked in to with Highest Priority!

thejeg@exetel.com.au

[AngusCS]

Thanks. Number sent by email.

Gus

[angelos]

I appear to be having the same issues as these users had. This is a ported iPhone on a new ExeSim PLUS plan.

Can you help?

I received your PM and sorted this out. You should be able to text now. Just try restarting your iPhone before trying this.

Let me know if this does not work out for you.

[AngusCS]

We are now able to send SMS

iMessage is also working again.

Thank you for all your assistance.

[dougsup]

We are having a similar issue.
We can't send or receive sms on our new SIM card in a Samsung Galaxy S3.