New SIM - SMS Message Send Failure

Mobile phone plans, SIM card activation and porting issue
ussenterprise
Posts: 14
Joined: Sat Jul 21, 2007 4:15 pm
Location: NEWCASTLE

New SIM - SMS Message Send Failure

Post by ussenterprise » Thu Apr 24, 2014 8:40 pm

Received a new SMS however can not send or receive SMSs - Able to make and receive calls. It's in an iPhone 4.

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: New SIM - SMS Message Send Failure

Post by angelos » Thu Apr 24, 2014 8:48 pm

Could you PM me the service number you are referring to?

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: New SIM - SMS Message Send Failure

Post by angelos » Thu Apr 24, 2014 8:58 pm

PM received.

I have made a few changes on this end. Could you try restarting your handset in about another 30 minutes and check again

ussenterprise
Posts: 14
Joined: Sat Jul 21, 2007 4:15 pm
Location: NEWCASTLE

Re: New SIM - SMS Message Send Failure

Post by ussenterprise » Thu Apr 24, 2014 9:01 pm

Will do.

ussenterprise
Posts: 14
Joined: Sat Jul 21, 2007 4:15 pm
Location: NEWCASTLE

Re: New SIM - SMS Message Send Failure

Post by ussenterprise » Thu Apr 24, 2014 9:17 pm

All good now - Thanks!

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: New SIM - SMS Message Send Failure

Post by angelos » Fri Apr 25, 2014 10:31 am

No worries. :)

Oddie
Posts: 11
Joined: Thu Jun 12, 2008 9:00 pm
Location: Sydney

Re: New SIM - SMS Message Send Failure

Post by Oddie » Thu Jun 26, 2014 9:20 am

Hi,

I have the same issue with two numbers I have ported the last few days. No SMS or MMS.

Should I send you also those numbers through PM?

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: New SIM - SMS Message Send Failure

Post by angelos » Thu Jun 26, 2014 9:43 am

Oddie wrote:Hi,

I have the same issue with two numbers I have ported the last few days. No SMS or MMS.

Should I send you also those numbers through PM?
Yes please PM the numbers! :)

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: New SIM - SMS Message Send Failure

Post by angelos » Thu Jun 26, 2014 11:52 am

PM received and we have got the services reprovisioned.

Could you try restarting the handset and check if it works now?

AngusCS
Posts: 9
Joined: Thu Aug 24, 2006 3:23 am

Re: New SIM - SMS Message Send Failure

Post by AngusCS » Tue Sep 30, 2014 7:23 am

I appear to be having the same issues as these users had. This is a ported iPhone on a new ExeSim PLUS plan.

Can you help?
Great Scott, It'll end in tears!

thejeg

Re: New SIM - SMS Message Send Failure

Post by thejeg » Tue Sep 30, 2014 8:42 am

AngusCS wrote:I appear to be having the same issues as these users had. This is a ported iPhone on a new ExeSim PLUS plan.

Can you help?
Please shoot me an email with your Mobile Service Number and I'll get thsi looked in to with Highest Priority!

thejeg@exetel.com.au

AngusCS
Posts: 9
Joined: Thu Aug 24, 2006 3:23 am

Re: New SIM - SMS Message Send Failure

Post by AngusCS » Tue Sep 30, 2014 8:58 am

Thanks. Number sent by email.

Gus
Great Scott, It'll end in tears!

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: New SIM - SMS Message Send Failure

Post by angelos » Tue Sep 30, 2014 11:49 am

AngusCS wrote:I appear to be having the same issues as these users had. This is a ported iPhone on a new ExeSim PLUS plan.

Can you help?
I received your PM and sorted this out. You should be able to text now. Just try restarting your iPhone before trying this. :)

Let me know if this does not work out for you.

AngusCS
Posts: 9
Joined: Thu Aug 24, 2006 3:23 am

Re: New SIM - SMS Message Send Failure

Post by AngusCS » Tue Sep 30, 2014 5:58 pm

We are now able to send SMS

iMessage is also working again.

Thank you for all your assistance.
Great Scott, It'll end in tears!

dougsup
Posts: 1
Joined: Thu Dec 30, 2010 10:23 pm
Location: Fairy Meadow, NSW

Re: New SIM - SMS Message Send Failure

Post by dougsup » Thu Oct 09, 2014 11:48 pm

We are having a similar issue.
We can't send or receive sms on our new SIM card in a Samsung Galaxy S3.

Post Reply