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Pro-rata when porting mobile away from exetel?

Posted: Tue Jul 21, 2015 6:26 pm
by wingchun
What happens to the last month if I port away from exetel?

Do I pay the full month and have access to full usage? Or am I only charged for the month up until I port, but given a pro-rated usage?

If the latter, what happens if usage was within the total monthly limit, but over the adjusted usage for the shortened month?

Also, there seems to be some confusion over which account ID I need to arrange a port. Is it not the one displayed in my user facilities?

Re: Pro-rata when porting mobile away from exetel?

Posted: Tue Jul 21, 2015 10:54 pm
by NIrmitha
Hi wingchun,
Could you please PM/Inbox us your service number/ customer ID to further check.

Re: Pro-rata when porting mobile away from exetel?

Posted: Wed Jul 22, 2015 2:38 am
by michaeld
Hi wingchun,

Kindly note that we have forwarded the query with our billing team. They will assist you further.

Ticket ID: 9295422

Re: Pro-rata when porting mobile away from exetel?

Posted: Thu Aug 06, 2015 8:48 pm
by jhall006
Did you manage to resolve this issue? I have been emailing Exetel for a week but had no luck with any replies.
I have already paid for the full month of August but I need Telstra coverage now, so would like to cancel my service and get a refund for the remainder of August.

Re: Pro-rata when porting mobile away from exetel?

Posted: Thu Aug 06, 2015 11:02 pm
by Amila Fernando
jhall006 wrote:Did you manage to resolve this issue? I have been emailing Exetel for a week but had no luck with any replies.
I have already paid for the full month of August but I need Telstra coverage now, so would like to cancel my service and get a refund for the remainder of August.
I have requested our Billing team to look into this, they will get back to you shortly.

Re: Pro-rata when porting mobile away from exetel?

Posted: Thu Oct 08, 2015 7:57 am
by thomashouseman
Could we please get an answer on the forum here advising if pro-rata is refunded instead of "we'll get billing to contact you"? That's the whole point of a forum. To share commonly asked answers to avoid support calls/cases.

T.

Re: Pro-rata when porting mobile away from exetel?

Posted: Thu Oct 08, 2015 8:59 am
by James
Assuming you provide 30 days notice, you will get back any pro-rata paid.