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Bill shock warning - mobile not dropping call

Posted: Mon Jan 23, 2017 4:53 pm
by Mixer
This has happened twice, so I hope others take note.
First my wife's phone, got a warning about over the ratio and a big overage.
Last week my Mother had the same thing happen.
Basically if you call out and do not actively 'hang up', even if the other end has hung up, the outgoing mobile call hangs.
The wife copped a four hour call and my Mother five hours.
If someone calls in to the mobile and hangs up at their end then all fine.
This has happened on iPhone 4 and Samsung S2.
Wouldn't you think that Optus could recognise that one end has hang up ?
I mean aren't there handshakes or whatever ?
Or is this a "feature" that they enjoy using to make even more profit.
Warning... make sure you hang up.
Cheers

Re: Bill shock warning - mobile not dropping call

Posted: Mon Jan 23, 2017 5:10 pm
by KavindaS
Mixer wrote:This has happened twice, so I hope others take note.
First my wife's phone, got a warning about over the ratio and a big overage.
Last week my Mother had the same thing happen.
Basically if you call out and do not actively 'hang up', even if the other end has hung up, the outgoing mobile call hangs.
The wife copped a four hour call and my Mother five hours.
If someone calls in to the mobile and hangs up at their end then all fine.
This has happened on iPhone 4 and Samsung S2.
Wouldn't you think that Optus could recognise that one end has hang up ?
I mean aren't there handshakes or whatever ?
Or is this a "feature" that they enjoy using to make even more profit.
Warning... make sure you hang up.
Cheers
Have you noticed in your phone display, when the other party hang up the call, do you still see the active call before you hang up the respective call?

Re: Bill shock warning - mobile not dropping call

Posted: Mon Jan 23, 2017 5:46 pm
by Mixer
KavindaS wrote:
Have you noticed in your phone display, when the other party hang up the call, do you still see the active call before you hang up the respective call?
Yes I still see the active call and the counter is rolling.

Re: Bill shock warning - mobile not dropping call

Posted: Mon Jan 23, 2017 6:32 pm
by KavindaS
Mixer wrote:
KavindaS wrote:
Have you noticed in your phone display, when the other party hang up the call, do you still see the active call before you hang up the respective call?
Yes I still see the active call and the counter is rolling.
Is this happens with any call or some random calls only? Do you get the issue with incoming / outgoing both calls or some selected calls only?

Re: Bill shock warning - mobile not dropping call

Posted: Mon Jan 23, 2017 6:41 pm
by Mixer
KavindaS wrote:
Mixer wrote:
KavindaS wrote:
Have you noticed in your phone display, when the other party hang up the call, do you still see the active call before you hang up the respective call?
Yes I still see the active call and the counter is rolling.
Is this happens with any call or some random calls only? Do you get the issue with incoming / outgoing both calls or some selected calls only?
It happens when calling out only, to both mobile, landline and voip. I can replicate the issue by calling my Exetel VOIP number as well as another PSTN line.

Re: Bill shock warning - mobile not dropping call

Posted: Mon Jan 23, 2017 11:03 pm
by KavindaS
Mixer wrote:
It happens when calling out only, to both mobile, landline and voip. I can replicate the issue by calling my Exetel VOIP number as well as another PSTN line.
Could you please email residentialsupport@exetel.com.au including few examples with time frames and dialed numbers as I need to question this with Optus. Once you have send the email, paste the ticket reference number here and I will check on this.

Re: Bill shock warning - mobile not dropping call

Posted: Tue Jan 24, 2017 5:59 am
by Dazzled
I've noticed this also, using a "dumb" phone. Ringing to PSTN or VoIP, the caller has to press the hang up button.

Re: Bill shock warning - mobile not dropping call

Posted: Tue Jan 24, 2017 8:45 am
by Mixer
KavindaS wrote:
Mixer wrote:
It happens when calling out only, to both mobile, landline and voip. I can replicate the issue by calling my Exetel VOIP number as well as another PSTN line.
Could you please email residentialsupport@exetel.com.au including few examples with time frames and dialed numbers as I need to question this with Optus. Once you have send the email, paste the ticket reference number here and I will check on this.
I have sent an email, ticket number ESJ-31494-336.

Re: Bill shock warning - mobile not dropping call

Posted: Tue Jan 24, 2017 4:15 pm
by KavindaS
Dazzled wrote:I've noticed this also, using a "dumb" phone. Ringing to PSTN or VoIP, the caller has to press the hang up button.
Same Optus provider Dazzled?

Re: Bill shock warning - mobile not dropping call

Posted: Tue Jan 24, 2017 4:16 pm
by KavindaS
Mixer wrote:
KavindaS wrote:
Mixer wrote:
It happens when calling out only, to both mobile, landline and voip. I can replicate the issue by calling my Exetel VOIP number as well as another PSTN line.
Could you please email residentialsupport@exetel.com.au including few examples with time frames and dialed numbers as I need to question this with Optus. Once you have send the email, paste the ticket reference number here and I will check on this.
I have sent an email, ticket number ESJ-31494-336.
Thank you for that. I will have an escalation with Optus and update you within next 24 to 48 hours.

Re: Bill shock warning - mobile not dropping call

Posted: Wed Jan 25, 2017 10:27 pm
by Dazzled
Same Optus provider Dazzled?
Yes - Exetel Optus.

Re: Bill shock warning - mobile not dropping call

Posted: Wed Jan 25, 2017 11:01 pm
by KavindaS
Dazzled wrote:
Same Optus provider Dazzled?
Yes - Exetel Optus.
Thanks Dazzled.

Re: Bill shock warning - mobile not dropping call

Posted: Mon Jan 30, 2017 10:59 am
by Mixer
Hi KavindaS,
any news on this issue ?

Cheers
Mixer

Re: Bill shock warning - mobile not dropping call

Posted: Mon Jan 30, 2017 11:15 am
by KavindaS
Mixer wrote:Hi KavindaS,
any news on this issue ?

Cheers
Mixer
Hi Mixer,

Escalation have made and I am waiting on Optus update. I will follow up this and update you accordingly.