Mobile service status active

Mobile phone plans, SIM card activation and porting issue
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squeakytown
Posts: 132
Joined: Thu May 26, 2005 1:10 pm

Mobile service status active

Post by squeakytown » Thu Jan 26, 2017 6:41 pm

Hi,

My mobile was ported away from Exetel about 2 weeks ago.
The MyExetel page still shows the mobile account service as active.

When will this disappear or at least say cancelled?

Thanks
Dave

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KavindaS
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Posts: 2374
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Mobile service status active

Post by KavindaS » Thu Jan 26, 2017 10:25 pm

squeakytown wrote:Hi,

My mobile was ported away from Exetel about 2 weeks ago.
The MyExetel page still shows the mobile account service as active.

When will this disappear or at least say cancelled?

Thanks
Dave
Hi Dave,

Are you referring to the mobile number ending with ........463 ?

squeakytown
Posts: 132
Joined: Thu May 26, 2005 1:10 pm

Re: Mobile service status active

Post by squeakytown » Fri Jan 27, 2017 7:07 am

Yes

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KavindaS
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Posts: 2374
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Mobile service status active

Post by KavindaS » Fri Jan 27, 2017 2:13 pm

squeakytown wrote:Yes
I have checked with the provisioning department and currently they have worked on this. Confirmation have received from your new provider as the port out completed on 13/01/2017. Therefore they will back date cancellation accordingly and reply to you in detail via the ticket ref#11126398. If you have further concerns on this, reply back to the same email.

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