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Mobile service status active

Posted: Thu Jan 26, 2017 6:41 pm
by squeakytown
Hi,

My mobile was ported away from Exetel about 2 weeks ago.
The MyExetel page still shows the mobile account service as active.

When will this disappear or at least say cancelled?

Thanks
Dave

Re: Mobile service status active

Posted: Thu Jan 26, 2017 10:25 pm
by KavindaS
squeakytown wrote:Hi,

My mobile was ported away from Exetel about 2 weeks ago.
The MyExetel page still shows the mobile account service as active.

When will this disappear or at least say cancelled?

Thanks
Dave
Hi Dave,

Are you referring to the mobile number ending with ........463 ?

Re: Mobile service status active

Posted: Fri Jan 27, 2017 7:07 am
by squeakytown
Yes

Re: Mobile service status active

Posted: Fri Jan 27, 2017 2:13 pm
by KavindaS
squeakytown wrote:Yes
I have checked with the provisioning department and currently they have worked on this. Confirmation have received from your new provider as the port out completed on 13/01/2017. Therefore they will back date cancellation accordingly and reply to you in detail via the ticket ref#11126398. If you have further concerns on this, reply back to the same email.