My phone won't download MMS voice messages
Posted: Sun Jun 04, 2017 8:43 pm
It worked until 2 months ago. Now I tap Download on a voice message that says it is in MMS format and nothing happens.
I can't edit the values in the 3 existing APNs. The fields are all greyed out. The only menu option inside those APNs is Discard (which does not do anything).HimaJ wrote:Is it possible you to edit the APN values without deleting the existing values.
It is a Samsung Galaxy J1 2016, model SM-J120ZN, with Android 5.1.1 and I bought it unlocked from Harvey Norman.HimaJ wrote:Please let us know whether you are using an Apple device.
I will check this further and update you tomorrow by 11039440 ticket.Marty H wrote:I can't edit the values in the 3 existing APNs. The fields are all greyed out. The only menu option inside those APNs is Discard (which does not do anything).HimaJ wrote:Is it possible you to edit the APN values without deleting the existing values.
Outside, in the list of APNs, I can Add new APNs or Reset To Default which deletes the one I created with your instructions in the email and takes it back to the original 3 (Optus Bus Mobile Broadband, Optus Yes Internet, Optus MMS), so I created the email one again. Strangely, there is no radio button next to the 2 Optus MMS APNs.
It is a Samsung Galaxy J1 2016, model SM-J120ZN, with Android 5.1.1 and I bought it unlocked from Harvey Norman.HimaJ wrote:Please let us know whether you are using an Apple device.
In order to check if any programming issue from the supplier end, I have removed and re-provisioned the MMS service for your mobile account. Could you please power reboot the mobile phone and re check the service?Marty H wrote:Thank you for that, Kavinda.
I did those things. Late last night a configuration message came and I thought it would be to solve the problem, so I hit Install. After that, downloading and listening to messages worked immediately.KavindaS wrote:In order to check if any programming issue from the supplier end, I have removed and re-provisioned the MMS service for your mobile account. Could you please power reboot the mobile phone and re check the service?
Since it is an android phone, can you simply remove all and apply internet as the APN on your data settings and check?Marty H wrote:I did those things. Late last night a configuration message came and I thought it would be to solve the problem, so I hit Install. After that, downloading and listening to messages worked immediately.KavindaS wrote:In order to check if any programming issue from the supplier end, I have removed and re-provisioned the MMS service for your mobile account. Could you please power reboot the mobile phone and re check the service?
But now I have a problem where mobile data does not work on my phone anymore. The 4G icon is there as always, but when I browse to websites it has "proxy error" and then "connection timed out". I noticed in the Access Point Names settings that there is a new item called WAP with wap.optus.net.au below it and it seems to be selected by the radio button.
Optus Yes Internet has disappeared and there is now only WAP, Optus Bus Mobile Broadband and the two Optus MMS items.
No, that did not work. Unfortunately I haven't been able to reply until now, it's been hectic organising for an overseas trip in 2 days. What did work was when I tapped 'Optus Bus Mobile Broadband' so its radio button is selected instead of 'WAP'. It seems that both 4G internet and voice messages now work.KavindaS wrote:Since it is an android phone, can you simply remove all and apply internet as the APN on your data settings and check?
Good to hear that the service working since then. You may contact us anytime if the issue persists. You have a safe trip ahead.Marty H wrote:No, that did not work. Unfortunately I haven't been able to reply until now, it's been hectic organising for an overseas trip in 2 days. What did work was when I tapped 'Optus Bus Mobile Broadband' so its radio button is selected instead of 'WAP'. It seems that both 4G internet and voice messages now work.KavindaS wrote:Since it is an android phone, can you simply remove all and apply internet as the APN on your data settings and check?
If I have a problem again I will be sure to let you know here (probably after I return from overseas on 1 July). Thanks very much.
You have mentioned that "mobile data must be turned on in order for messages to download" ...Marty H wrote:You just happened to leave out the critical information, which is that mobile data must be turned on in order for messages to download.
Feeling pretty angry right now.
No, it just needs to be turned on if it is off. I like to keep it turned off most of the time to save battery and data. But it would be very helpful to let people know that it needs to be on for MMS voice messages.HimaJ wrote:Did you mean to say that every time when a MMS received you have to turned off and then turned on mobile data in order to get the message.