New Value mobile 5GB plans

Mobile phone plans, SIM card activation and porting issue
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mushema
Posts: 3
Joined: Wed Nov 15, 2006 8:40 pm

New Value mobile 5GB plans

Post by mushema » Mon Aug 14, 2017 1:48 pm

I noticed that you offer 5GB data sim only plans to new subscribers for $24.99/mth.
However when I try to change/upgrade my current plan I'm only eligible for ExeSim Extra Value 5GB data for $34.99/mth.

Why aren't the new plans being offered to existing customers?
Do I need to disconnect and reconnect my service to be eligible for new plans?

Thanks

natashaf
Exetel Staff
Posts: 53
Joined: Thu May 02, 2013 12:00 pm
Location: Colombo

Re: New Value mobile 5GB plans

Post by natashaf » Mon Aug 14, 2017 6:49 pm

Hi,

We have made the new plans available for existing customers.

However, please PM your service number/customer ID in order for me to investigate further.

Regards

Natasha

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