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New Value mobile 5GB plans

Posted: Mon Aug 14, 2017 1:48 pm
by mushema
I noticed that you offer 5GB data sim only plans to new subscribers for $24.99/mth.
However when I try to change/upgrade my current plan I'm only eligible for ExeSim Extra Value 5GB data for $34.99/mth.

Why aren't the new plans being offered to existing customers?
Do I need to disconnect and reconnect my service to be eligible for new plans?

Thanks

Re: New Value mobile 5GB plans

Posted: Mon Aug 14, 2017 6:49 pm
by natashaf
Hi,

We have made the new plans available for existing customers.

However, please PM your service number/customer ID in order for me to investigate further.

Regards

Natasha