Exesim saver and value plans (12 months)

Mobile phone plans, SIM card activation and porting issue
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pjred
Posts: 80
Joined: Tue May 02, 2006 2:59 pm
Location: Port Kembla NSW

Exesim saver and value plans (12 months)

Post by pjred » Wed Aug 23, 2017 3:13 pm

Hi

just wondering if these plans include unlimited calls to all VOIP and 13 and 1300 numbers?

The charges page mentions "Included National Voice Calls to PSTN and Mobile Allowance" unlimited, and

"National Voice Calls to Exetel Sales & Support numbers 02 8030 1000, 1300 393 835, 13 39 38, & 1300 788 141" unlimited.

Paul

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nicoler
Exetel Staff
Posts: 111
Joined: Thu May 02, 2013 12:16 pm
Location: COLOMBO

Re: Exesim saver and value plans (12 months)

Post by nicoler » Wed Aug 23, 2017 3:28 pm

pjred wrote:Hi

just wondering if these plans include unlimited calls to all VOIP and 13 and 1300 numbers?

The charges page mentions "Included National Voice Calls to PSTN and Mobile Allowance" unlimited, and

"National Voice Calls to Exetel Sales & Support numbers 02 8030 1000, 1300 393 835, 13 39 38, & 1300 788 141" unlimited.

Paul
Hi Paul,

For the above plans ( Exesim Saver / Value plans on 12 months ) you will receive unlimited calls to all VOIP and 13 and 1300 numbers.

pjred
Posts: 80
Joined: Tue May 02, 2006 2:59 pm
Location: Port Kembla NSW

Re: Exesim saver and value plans (12 months)

Post by pjred » Wed Aug 23, 2017 3:31 pm

Thanks, couldn't see mention of that in the "Charges" page.

pjred
Posts: 80
Joined: Tue May 02, 2006 2:59 pm
Location: Port Kembla NSW

Re: Exesim saver and value plans (12 months)

Post by pjred » Mon Aug 28, 2017 10:34 am

Starting to regret the switch to Exetel already.

Still waiting since last Friday for 2 numbers to be activated.

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nicoler
Exetel Staff
Posts: 111
Joined: Thu May 02, 2013 12:16 pm
Location: COLOMBO

Re: Exesim saver and value plans (12 months)

Post by nicoler » Mon Aug 28, 2017 4:42 pm

pjred wrote:Starting to regret the switch to Exetel already.

Still waiting since last Friday for 2 numbers to be activated.
We apologize for the inconvenience.This has been escalated to our provisioning team, they are currently checking this with our suppliers. Will keep you updated.

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