Page 1 of 1

Exesim saver and value plans (12 months)

Posted: Wed Aug 23, 2017 3:13 pm
by pjred
Hi

just wondering if these plans include unlimited calls to all VOIP and 13 and 1300 numbers?

The charges page mentions "Included National Voice Calls to PSTN and Mobile Allowance" unlimited, and

"National Voice Calls to Exetel Sales & Support numbers 02 8030 1000, 1300 393 835, 13 39 38, & 1300 788 141" unlimited.

Paul

Re: Exesim saver and value plans (12 months)

Posted: Wed Aug 23, 2017 3:28 pm
by nicoler
pjred wrote:Hi

just wondering if these plans include unlimited calls to all VOIP and 13 and 1300 numbers?

The charges page mentions "Included National Voice Calls to PSTN and Mobile Allowance" unlimited, and

"National Voice Calls to Exetel Sales & Support numbers 02 8030 1000, 1300 393 835, 13 39 38, & 1300 788 141" unlimited.

Paul
Hi Paul,

For the above plans ( Exesim Saver / Value plans on 12 months ) you will receive unlimited calls to all VOIP and 13 and 1300 numbers.

Re: Exesim saver and value plans (12 months)

Posted: Wed Aug 23, 2017 3:31 pm
by pjred
Thanks, couldn't see mention of that in the "Charges" page.

Re: Exesim saver and value plans (12 months)

Posted: Mon Aug 28, 2017 10:34 am
by pjred
Starting to regret the switch to Exetel already.

Still waiting since last Friday for 2 numbers to be activated.

Re: Exesim saver and value plans (12 months)

Posted: Mon Aug 28, 2017 4:42 pm
by nicoler
pjred wrote:Starting to regret the switch to Exetel already.

Still waiting since last Friday for 2 numbers to be activated.
We apologize for the inconvenience.This has been escalated to our provisioning team, they are currently checking this with our suppliers. Will keep you updated.