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Porting my mother-in-law's phone

Posted: Mon Oct 16, 2017 5:30 pm
by Pfitzy
Provisioning #12148478 - Re: Mobile Service Awaiting Activation - 0411241002

I helped my mother-in-law with getting a new Exetel service so she could save money versus the $30 prepaid she had with Optus. I am the authorised representative.

We had to keep the same number because changing all her government/banking info is all there and changing that as well as her personal contacts would be a big issue.

Now the site is telling me up to three business days to port an OPTUS number to the OPTUS Exetel network.

That seems a long time. Can someone please advise current status?

Re: Porting my mother-in-law's phone

Posted: Mon Oct 16, 2017 8:27 pm
by KavindaS
Pfitzy wrote:Provisioning #12148478 - Re: Mobile Service Awaiting Activation - 0411241002

I helped my mother-in-law with getting a new Exetel service so she could save money versus the $30 prepaid she had with Optus. I am the authorised representative.

We had to keep the same number because changing all her government/banking info is all there and changing that as well as her personal contacts would be a big issue.

Now the site is telling me up to three business days to port an OPTUS number to the OPTUS Exetel network.

That seems a long time. Can someone please advise current status?
Service status still pending in the system and I have escalated with our Provisioning Manager to check this as the first thing tomorrow morning and update you through the same ticket # 12148478

Re: Porting my mother-in-law's phone

Posted: Mon Oct 16, 2017 8:48 pm
by Pfitzy
Thank you.

Re: Porting my mother-in-law's phone

Posted: Tue Oct 24, 2017 1:00 pm
by Pfitzy
The phone is still showing "SOS Only" (iPhone). I walked her through checking the APN and it has "yesinternet".

Is there something else I can check?

Re: Porting my mother-in-law's phone

Posted: Tue Oct 24, 2017 3:00 pm
by KavindaS
Pfitzy wrote:The phone is still showing "SOS Only" (iPhone). I walked her through checking the APN and it has "yesinternet".

Is there something else I can check?
I have further checked with the activation team. Optus who confirmed that from an Account setup level everything seems fine, hence to advise that you to do a isolation test and if the sim-card works in a different mobile phone (Unlocked one), then your mobile handset. If the sim-card does not work in another unlocked mobile then we will have to send another sim-card.