MMS Problem

Mobile phone plans, SIM card activation and porting issue
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bruceee
Posts: 55
Joined: Tue Feb 13, 2007 7:03 pm
Location: Warilla

MMS Problem

Post by bruceee » Sat Dec 30, 2017 9:58 am

Hi
I have 3 mobile phones connected to my account and all three cannot send or receive MMS, they were OK before i changed plans a while back.
Is it possible they are no longer provisioned for MMS ??
2 phones are recent Android devices and one is a Doro PhoneEasy 623

Regards Bruce
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rehanj
Exetel Staff
Posts: 577
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Re: MMS Problem

Post by rehanj » Sat Dec 30, 2017 5:42 pm

bruceee wrote:Hi
I have 3 mobile phones connected to my account and all three cannot send or receive MMS, they were OK before i changed plans a while back.
Is it possible they are no longer provisioned for MMS ??
2 phones are recent Android devices and one is a Doro PhoneEasy 623

Regards Bruce
Hi Bruce, Please PM me your mobile phone numbers and I'll have a look at the provisioning of the service. Apologies for any inconvenience caused.

Regards
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bruceee
Posts: 55
Joined: Tue Feb 13, 2007 7:03 pm
Location: Warilla

Re: MMS Problem

Post by bruceee » Sat Dec 30, 2017 7:37 pm

PM sent
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rehanj
Exetel Staff
Posts: 577
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Re: MMS Problem

Post by rehanj » Sun Dec 31, 2017 11:18 am

bruceee wrote:PM sent
Hi Bruce, received your PM, thanks for the information provided. I've checked all 3 services and sent you an email regarding this matter to your contact email address, the email bears the ticket reference number #12433783. Please carry out the steps recommended in the email and reply back if you have any further issues. Cheers
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bruceee
Posts: 55
Joined: Tue Feb 13, 2007 7:03 pm
Location: Warilla

Re: MMS Problem

Post by bruceee » Mon Jan 15, 2018 4:52 pm

Hi this issue is still ongoing for two of the three phones, i have replied via email to Residential Support with details of what has happened so far, no response yet.
Bruce
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KavindaS
Exetel Staff
Posts: 2715
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: MMS Problem

Post by KavindaS » Mon Jan 15, 2018 5:02 pm

bruceee wrote:Hi this issue is still ongoing for two of the three phones, i have replied via email to Residential Support with details of what has happened so far, no response yet.
Bruce
Hi Bruce,

We have received the response and thank you. We are currently working on this and we will update you via the same ticket.
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