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MMS Problem

Posted: Sat Dec 30, 2017 9:58 am
by bruceee
Hi
I have 3 mobile phones connected to my account and all three cannot send or receive MMS, they were OK before i changed plans a while back.
Is it possible they are no longer provisioned for MMS ??
2 phones are recent Android devices and one is a Doro PhoneEasy 623

Regards Bruce

Re: MMS Problem

Posted: Sat Dec 30, 2017 5:42 pm
by rehanj
bruceee wrote:Hi
I have 3 mobile phones connected to my account and all three cannot send or receive MMS, they were OK before i changed plans a while back.
Is it possible they are no longer provisioned for MMS ??
2 phones are recent Android devices and one is a Doro PhoneEasy 623

Regards Bruce
Hi Bruce, Please PM me your mobile phone numbers and I'll have a look at the provisioning of the service. Apologies for any inconvenience caused.

Regards

Re: MMS Problem

Posted: Sat Dec 30, 2017 7:37 pm
by bruceee
PM sent

Re: MMS Problem

Posted: Sun Dec 31, 2017 11:18 am
by rehanj
bruceee wrote:PM sent
Hi Bruce, received your PM, thanks for the information provided. I've checked all 3 services and sent you an email regarding this matter to your contact email address, the email bears the ticket reference number #12433783. Please carry out the steps recommended in the email and reply back if you have any further issues. Cheers

Re: MMS Problem

Posted: Mon Jan 15, 2018 4:52 pm
by bruceee
Hi this issue is still ongoing for two of the three phones, i have replied via email to Residential Support with details of what has happened so far, no response yet.
Bruce

Re: MMS Problem

Posted: Mon Jan 15, 2018 5:02 pm
by KavindaS
bruceee wrote:Hi this issue is still ongoing for two of the three phones, i have replied via email to Residential Support with details of what has happened so far, no response yet.
Bruce
Hi Bruce,

We have received the response and thank you. We are currently working on this and we will update you via the same ticket.