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Porting numbers into Exetel

Posted: Thu Jan 25, 2018 3:59 pm
by doggy
I am a long term (since 2004) Exetel customer with NBN and one mobile SIM at the moment.

I have two other SIMS which are with MyNetFone (old Pennysim) and they have been ratcheting their prices and are about to do so again.

So, I would like to port both numbers to Exetel Sims on the 1.5GB/12month plans.

Can I do the whole process through Exetel or do I need to do something with MNF as well?

What is the approximate "down time" during which I will have no mobile service?

Thanks,
Dave

Re: Porting numbers into Exetel

Posted: Thu Jan 25, 2018 5:07 pm
by taniya
Hi David,

We will get in touch with you shortly to assist you further with your inquiry.

Re: Porting numbers into Exetel

Posted: Thu Jan 25, 2018 5:32 pm
by James
You would of course need to contact hte losing provider to ensure they have ceased billing you.

Re: Porting numbers into Exetel

Posted: Thu Jan 25, 2018 6:30 pm
by doggy
Thanks,
I have applied for both and the web process was incredibly smooth and quick.

Plus Exetel rang to answer my forum question!

So, all great so far.

Thanks,
Dave

Re: Porting numbers into Exetel

Posted: Thu Feb 15, 2018 5:51 am
by jpurssey
I hope this will trigger a similar speedy response.
  1. I received a sim two days ago to port a second number from vodaphone to Exetel.
  2. On the services page of My Exetel the status has remained pending for these two days since attempting to activate.
  3. Vodaphone has contacted us and we have confirmed that we want the number ported away from them.
  4. I have contacted you by phone (my other mobile with you) twice, the last time at about 1400hrs 14-Feb-2018 ,and twice have been advised the port would happen within 4 hours. - Reference 12619046
  5. The vodaphone sim is still active
I hope you can resolve this quickly so that the sim can be used today.

Re: Porting numbers into Exetel

Posted: Thu Feb 15, 2018 12:04 pm
by nicoler
jpurssey wrote:I hope this will trigger a similar speedy response.
  1. I received a sim two days ago to port a second number from vodaphone to Exetel.
  2. On the services page of My Exetel the status has remained pending for these two days since attempting to activate.
  3. Vodaphone has contacted us and we have confirmed that we want the number ported away from them.
  4. I have contacted you by phone (my other mobile with you) twice, the last time at about 1400hrs 14-Feb-2018 ,and twice have been advised the port would happen within 4 hours. - Reference 12619046
  5. The vodaphone sim is still active
I hope you can resolve this quickly so that the sim can be used today.
Hi

Please be advised that we have already escalated this to our development team and we will keep you notified once the service is activated and is ready to be used.

Regards

Nicole

Re: Porting numbers into Exetel

Posted: Thu Feb 15, 2018 2:10 pm
by jpurssey
Thank-you.

All fixed now.

Re: Porting numbers into Exetel

Posted: Tue Feb 19, 2019 9:04 pm
by keithw
I am waiting for my mobile to be ported from Amaysim to Exetel.
I logged into the Myexetel portal and pressed the activate button next to my mobile number.
This was done last Friday 15th Feb.
It is now Tuesday 19th Feb and the activation status is still pending.
Why is this porting and activation taking so long.
It is more than 3 business days.
Please investigate asap and let me know

Re: Porting numbers into Exetel

Posted: Wed Feb 20, 2019 4:08 pm
by KavindaS
keithw wrote:
Tue Feb 19, 2019 9:04 pm
I am waiting for my mobile to be ported from Amaysim to Exetel.
I logged into the Myexetel portal and pressed the activate button next to my mobile number.
This was done last Friday 15th Feb.
It is now Tuesday 19th Feb and the activation status is still pending.
Why is this porting and activation taking so long.
It is more than 3 business days.
Please investigate asap and let me know
PM me your mobile service number and I will check with the provisioning department.

Re: Porting numbers into Exetel

Posted: Thu Feb 21, 2019 7:20 pm
by keithw
Hi Kavinda

Did you receive my details by PM.

Can you advise the porting status of my mobile number.

It has now been 5 business days and the porting still has not been completed.

Please advise ASAP

Regards

Keith

Re: Porting numbers into Exetel

Posted: Thu Feb 21, 2019 10:09 pm
by KavindaS
keithw wrote:
Thu Feb 21, 2019 7:20 pm
Hi Kavinda
Did you receive my details by PM.
Can you advise the porting status of my mobile number.
It has now been 5 business days and the porting still has not been completed.
Please advise ASAP
Regards
Keith
Hi Keith,

This has been already escalated including the other number still pending. You will receive a call from one of the provisioning agents tomorrow, as they need to re confirm few details for the supplier rejection.

Re: Porting numbers into Exetel

Posted: Mon May 27, 2019 12:00 pm
by carrie
Hi Exetel team,

I have been waiting for my mobile to be ported from Optus to Exetel.
I logged into the My Exetel portal and clicked the "activate" button next to my mobile number. This was done last Tuesday 21st May.
It is now Monday 27th May and the activation status is still pending.
Why is this porting and activation taking so long? It has been more than 3 business days. And I don't have any mobile number that I can use during this period to call Exetel nor Optus to check.
Please investigate asap and let me know. Thank you.

Re: Porting numbers into Exetel

Posted: Mon May 27, 2019 6:16 pm
by KavindaS
carrie wrote:
Mon May 27, 2019 12:00 pm
Hi Exetel team,

I have been waiting for my mobile to be ported from Optus to Exetel.
I logged into the My Exetel portal and clicked the "activate" button next to my mobile number. This was done last Tuesday 21st May.
It is now Monday 27th May and the activation status is still pending.
Why is this porting and activation taking so long? It has been more than 3 business days. And I don't have any mobile number that I can use during this period to call Exetel nor Optus to check.
Please investigate asap and let me know. Thank you.
I need you to PM me your mobile service number, so I can check this with our provisioning team.

Re: Porting numbers into Exetel

Posted: Mon May 27, 2019 6:57 pm
by carrie
Hi, I have already PMed you my mobile number.
May I know if you have received it?
Appreciate your help to resolve my porting problem asap.
Thank you.

Re: Porting numbers into Exetel

Posted: Tue May 28, 2019 2:47 pm
by carrie
KavindaS wrote:
Mon May 27, 2019 6:16 pm
carrie wrote:
Mon May 27, 2019 12:00 pm
Hi Exetel team,

I have been waiting for my mobile to be ported from Optus to Exetel.
I logged into the My Exetel portal and clicked the "activate" button next to my mobile number. This was done last Tuesday 21st May.
It is now Monday 27th May and the activation status is still pending.
Why is this porting and activation taking so long? It has been more than 3 business days. And I don't have any mobile number that I can use during this period to call Exetel nor Optus to check.
Please investigate asap and let me know. Thank you.
I need you to PM me your mobile service number, so I can check this with our provisioning team.
Hi KavindaS,

May I know if you have received my mobile number via PM? Appreciate your help to look into my porting issue ASAP. Thank you.