12 month contract change plan

Mobile phone plans, SIM card activation and porting issue
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ManUtdFans
Posts: 221
Joined: Wed Aug 18, 2004 3:01 pm

12 month contract change plan

Post by ManUtdFans » Thu Jan 17, 2019 10:44 pm

HI Support,

I have my current 12 month contract with these details:
ExeSim Value 12 Month
Renew Contract Start Date: 2018-02-01
Renew Contract End Date: 2019-02-01

Can I request a change plan now to another 12 month plan without cancellation fees or other surcharge?
ie. effective month start from next month

Thanks

rehanj
Exetel Staff
Posts: 554
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Re: 12 month contract change plan

Post by rehanj » Thu Jan 17, 2019 10:58 pm

ManUtdFans wrote:
Thu Jan 17, 2019 10:44 pm
HI Support,

I have my current 12 month contract with these details:
ExeSim Value 12 Month
Renew Contract Start Date: 2018-02-01
Renew Contract End Date: 2019-02-01

Can I request a change plan now to another 12 month plan without cancellation fees or other surcharge?
ie. effective month start from next month

Thanks
Hi, thanks for reaching out to us. I have escalated your query internally to the Exetel Sales Team, and a response will be made available to you shortly. Regards!

natashaf
Exetel Staff
Posts: 54
Joined: Thu May 02, 2013 12:00 pm
Location: Colombo

Re: 12 month contract change plan

Post by natashaf » Fri Jan 18, 2019 11:06 am

ManUtdFans wrote:
Thu Jan 17, 2019 10:44 pm
HI Support,

I have my current 12 month contract with these details:
ExeSim Value 12 Month
Renew Contract Start Date: 2018-02-01
Renew Contract End Date: 2019-02-01

Can I request a change plan now to another 12 month plan without cancellation fees or other surcharge?
ie. effective month start from next month

Thanks

Hi,

If you are currently on a contract and moving to another 12 month contract plan there will be no cancellation fee or surcharges to change. The plan change has to be placed before the 27th of this month for it to be effective on the 01st of next month.

Thank you.

ManUtdFans
Posts: 221
Joined: Wed Aug 18, 2004 3:01 pm

Re: 12 month contract change plan

Post by ManUtdFans » Fri Jan 25, 2019 8:53 pm

Hi,

OK, I tried to change my plan to a ExeSim Value 12 Month ($24.99).
There is a check box at the bottom says:
"I agree to pay $20 Early Cancelation Fee to break my current mobile contract. And I agree that a new 12 month term applies for my new contract."

natashaf
Exetel Staff
Posts: 54
Joined: Thu May 02, 2013 12:00 pm
Location: Colombo

Re: 12 month contract change plan

Post by natashaf » Mon Jan 28, 2019 11:29 am

Hi,

One of our sales representatives will be in touch with you to help you with this.

Thank you

ManUtdFans
Posts: 221
Joined: Wed Aug 18, 2004 3:01 pm

Re: 12 month contract change plan

Post by ManUtdFans » Tue Jan 29, 2019 8:01 pm

Hi,

OK. I got 2 calls from your staff this afternoon as I did not manage to pick up the calls.
She left the message and I have listened 6 times had difficulties in understanding her speaking (too fast and not clear), she left the phone number 14205069 or 14205065?
I dialed both numbers but the voice said numbers are disconnected, I asked my friend who was born in Australia even he could not listen clearly what she said in the recorded message. :(

KavindaS
Forum Admin
Posts: 2470
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: 12 month contract change plan

Post by KavindaS » Tue Jan 29, 2019 10:56 pm

ManUtdFans wrote:
Tue Jan 29, 2019 8:01 pm
Hi,

OK. I got 2 calls from your staff this afternoon as I did not manage to pick up the calls.
She left the message and I have listened 6 times had difficulties in understanding her speaking (too fast and not clear), she left the phone number 14205069 or 14205065?
I dialed both numbers but the voice said numbers are disconnected, I asked my friend who was born in Australia even he could not listen clearly what she said in the recorded message. :(
Exetel apologise for the inconvenience caused by this. I have informed with the sales department management and they will contact you tomorrow.

taniya
Exetel Staff
Posts: 27
Joined: Tue Sep 05, 2017 1:20 pm
Location: Sri lanka

Re: 12 month contract change plan

Post by taniya » Wed Jan 30, 2019 9:36 am

Hi,

Apologize for the inconvenience caused We will get in touch with you shortly to assist you further.

Thank you.

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