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12 month contract change plan

Posted: Thu Jan 17, 2019 10:44 pm
by ManUtdFans
HI Support,

I have my current 12 month contract with these details:
ExeSim Value 12 Month
Renew Contract Start Date: 2018-02-01
Renew Contract End Date: 2019-02-01

Can I request a change plan now to another 12 month plan without cancellation fees or other surcharge?
ie. effective month start from next month

Thanks

Re: 12 month contract change plan

Posted: Thu Jan 17, 2019 10:58 pm
by rehanj
ManUtdFans wrote:
Thu Jan 17, 2019 10:44 pm
HI Support,

I have my current 12 month contract with these details:
ExeSim Value 12 Month
Renew Contract Start Date: 2018-02-01
Renew Contract End Date: 2019-02-01

Can I request a change plan now to another 12 month plan without cancellation fees or other surcharge?
ie. effective month start from next month

Thanks
Hi, thanks for reaching out to us. I have escalated your query internally to the Exetel Sales Team, and a response will be made available to you shortly. Regards!

Re: 12 month contract change plan

Posted: Fri Jan 18, 2019 11:06 am
by natashaf
ManUtdFans wrote:
Thu Jan 17, 2019 10:44 pm
HI Support,

I have my current 12 month contract with these details:
ExeSim Value 12 Month
Renew Contract Start Date: 2018-02-01
Renew Contract End Date: 2019-02-01

Can I request a change plan now to another 12 month plan without cancellation fees or other surcharge?
ie. effective month start from next month

Thanks

Hi,

If you are currently on a contract and moving to another 12 month contract plan there will be no cancellation fee or surcharges to change. The plan change has to be placed before the 27th of this month for it to be effective on the 01st of next month.

Thank you.

Re: 12 month contract change plan

Posted: Fri Jan 25, 2019 8:53 pm
by ManUtdFans
Hi,

OK, I tried to change my plan to a ExeSim Value 12 Month ($24.99).
There is a check box at the bottom says:
"I agree to pay $20 Early Cancelation Fee to break my current mobile contract. And I agree that a new 12 month term applies for my new contract."

Re: 12 month contract change plan

Posted: Mon Jan 28, 2019 11:29 am
by natashaf
Hi,

One of our sales representatives will be in touch with you to help you with this.

Thank you

Re: 12 month contract change plan

Posted: Tue Jan 29, 2019 8:01 pm
by ManUtdFans
Hi,

OK. I got 2 calls from your staff this afternoon as I did not manage to pick up the calls.
She left the message and I have listened 6 times had difficulties in understanding her speaking (too fast and not clear), she left the phone number 14205069 or 14205065?
I dialed both numbers but the voice said numbers are disconnected, I asked my friend who was born in Australia even he could not listen clearly what she said in the recorded message. :(

Re: 12 month contract change plan

Posted: Tue Jan 29, 2019 10:56 pm
by KavindaS
ManUtdFans wrote:
Tue Jan 29, 2019 8:01 pm
Hi,

OK. I got 2 calls from your staff this afternoon as I did not manage to pick up the calls.
She left the message and I have listened 6 times had difficulties in understanding her speaking (too fast and not clear), she left the phone number 14205069 or 14205065?
I dialed both numbers but the voice said numbers are disconnected, I asked my friend who was born in Australia even he could not listen clearly what she said in the recorded message. :(
Exetel apologise for the inconvenience caused by this. I have informed with the sales department management and they will contact you tomorrow.

Re: 12 month contract change plan

Posted: Wed Jan 30, 2019 9:36 am
by taniya
Hi,

Apologize for the inconvenience caused We will get in touch with you shortly to assist you further.

Thank you.