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Porting to another provider

Posted: Mon Mar 18, 2019 10:10 am
by muzzatron
HI Guys,
Unfortunately my iphone died a slow death and no longer works. So I had to get a new deal with optus.

Do I need to do anything to port the number across?

Thanks
Robert

Re: Porting to another provider

Posted: Mon Mar 18, 2019 11:29 am
by muzzatron
Do I need to cancel the service?

Re: Porting to another provider

Posted: Mon Mar 18, 2019 2:10 pm
by KavindaS
muzzatron wrote:
Mon Mar 18, 2019 10:10 am
HI Guys,
Unfortunately my iphone died a slow death and no longer works. So I had to get a new deal with optus.

Do I need to do anything to port the number across?

Thanks
Robert
I have asked one of the provisioning department agents to contact you for further clarification on this. I hope you have received the necessary information by now. Since you wish to port out your current Exetel mobile number to Optus, you need to provide them your date of birth and porting out account number. simultaneously to cancel the service from Exetel, you need to provide a 28 days notice period. If you wish to get more details on this, contact Exetel provisioning department during the business hours, and provide the ticket reference number 13992869.