New sim activation

[ipz9rv]

Hi,

I would like to know when my new sim will be activated. I've got my new Exetel sim today (26/03/19) and went through the activation process yesterday (25/03/19). But Exetel website it shows pending and still I can see the activation button next to. My previous provider was Catch connect which uses OPTUS network, I am just wondering is it under processing or something went wrong.

[KavindaS]

Hi,

I would like to know when my new sim will be activated. I've got my new Exetel sim today (26/03/19) and went through the activation process yesterday (25/03/19). But Exetel website it shows pending and still I can see the activation button next to. My previous provider was Catch connect which uses OPTUS network, I am just wondering is it under processing or something went wrong.

This is seems to be a port in request. However, I need to check the activation status on your service from the back end. Therefore, PM me your mobile service number to check on this.

[ipz9rv]

PM sent. Thanks.

[ipz9rv]

Hi,

I would like to know when my new sim will be activated. I've got my new Exetel sim today (26/03/19) and went through the activation process yesterday (25/03/19). But Exetel website it shows pending and still I can see the activation button next to. My previous provider was Catch connect which uses OPTUS network, I am just wondering is it under processing or something went wrong.

This is seems to be a port in request. However, I need to check the activation status on your service from the back end. Therefore, PM me your mobile service number to check on this.

PM sent. Thanks.

[KavindaS]

PM sent. Thanks.

I have received the PM and thank you. I have escalated this with the provisioning department to check the status and provide you a feedback accordingly.

[ipz9rv]

Hi,

I would like to know when my new sim will be activated. I've got my new Exetel sim today (26/03/19) and went through the activation process yesterday (25/03/19). But Exetel website it shows pending and still I can see the activation button next to. My previous provider was Catch connect which uses OPTUS network, I am just wondering is it under processing or something went wrong.

This is seems to be a port in request. However, I need to check the activation status on your service from the back end. Therefore, PM me your mobile service number to check on this.

PM sent. Thanks.

Thanks. Seems my previous service has been disconnected but Exetel is not activated yet.

[KavindaS]

Thanks. Seems my previous service has been disconnected but Exetel is not activated yet.

Exetel provision status still pending. If the previous sim stopped working, it appears to be now 50% of the change has been completed. I have informed, and one of the provisioning team member is currently working on this. They will provide you a feedback accordingly.

[ipz9rv]

Exetel provision status still pending. If the previous sim stopped working, it appears to be now 50% of the change has been completed. I have informed, and one of the provisioning team member is currently working on this. They will provide you a feedback accordingly.
[/quote]

Thanks for your action. Hopefully, it will work soon as I can't make/receive any calls/sms.

[KavindaS]

Exetel provision status still pending. If the previous sim stopped working, it appears to be now 50% of the change has been completed. I have informed, and one of the provisioning team member is currently working on this. They will provide you a feedback accordingly.

Thanks for your action. Hopefully, it will work soon as I can't make/receive any calls/sms.
[/quote]

It should work, if there is no back-end activation issues. Please wait for their feedback and move forward with the response.

[ipz9rv]

Exetel provision status still pending. If the previous sim stopped working, it appears to be now 50% of the change has been completed. I have informed, and one of the provisioning team member is currently working on this. They will provide you a feedback accordingly.

Thanks for your action. Hopefully, it will work soon as I can't make/receive any calls/sms.

It should work, if there is no back-end activation issues. Please wait for their feedback and move forward with the response.
[/quote]

All done, Thanks for your help Kavinda

[KavindaS]

[All done, Thanks for your help Kavinda

Always nice to hear the good news is coming from the other side