No mobile data after schedule change

Mobile phone plans, SIM card activation and porting issue
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kiwigene
Posts: 70
Joined: Wed Sep 12, 2007 3:35 pm
Location: Sydney

No mobile data after schedule change

Post by kiwigene » Wed Apr 03, 2019 9:41 pm

How long after resetting a schedule does it take to activate? I had a schedule set towards the end of last month to stop going over data quota. Reset everything back to default on Monday (i.e. to allow unrestricted data usage), but I'm getting no data connection. Help?

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KavindaS
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Re: No mobile data after schedule change

Post by KavindaS » Thu Apr 04, 2019 1:39 am

kiwigene wrote:
Wed Apr 03, 2019 9:41 pm
How long after resetting a schedule does it take to activate? I had a schedule set towards the end of last month to stop going over data quota. Reset everything back to default on Monday (i.e. to allow unrestricted data usage), but I'm getting no data connection. Help?
PM me your relevant service number, and I will check on this for you.

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kiwigene
Posts: 70
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Location: Sydney

Re: No mobile data after schedule change

Post by kiwigene » Thu Apr 04, 2019 1:41 pm

PM sent.

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KavindaS
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Re: No mobile data after schedule change

Post by KavindaS » Thu Apr 04, 2019 11:22 pm

kiwigene wrote:
Thu Apr 04, 2019 1:41 pm
PM sent.
Thank you. I will provide a feedback on this after checking.

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kiwigene
Posts: 70
Joined: Wed Sep 12, 2007 3:35 pm
Location: Sydney

Re: No mobile data after schedule change

Post by kiwigene » Fri Apr 12, 2019 9:20 am

Still waiting for this to be looked into and resolved. No mobile data for 12 days...
I have tried the sim in two different phones (Moto and iPhone) and checked the phones data settings - still no data connection.

Raised a ticket #14823275 two days ago as well and had no response.

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